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Prepare concise stories on resolving difficult customer issues, explaining fees or product trade-offs, and following procedure under pressure. Expect scenario questions on escalation, fraud red flags, and using digital channels alongside branch or phone support.
Strong fit if you enjoy high-volume customer problem-solving inside a large regulated bank and can stay accurate under compliance rules. Less ideal if you want remote-first or purely technical work.
As a Customer Banking Specialist at Commonwealth Bank, a typical day centres on helping retail customers with everyday banking: accounts, cards, payments, and product guidance. You triage inquiries, explain options clearly, escalate complex risk or credit cases, and log outcomes in bank systems while meeting service and compliance standards.
Prioritise customer communication, product knowledge (deposits, cards, digital banking), basic credit awareness, and strict privacy/AML habits. No certification list or costs were supplied for this role family.
The listing marks remote as no; expect on-site or location-based work in Australia.
It is a major Australian multinational bank (ticker CBA) spanning retail through institutional services.
No certification resources were provided in the source data for this occupation family.
Website: commbank.com.au
The Commonwealth Bank of Australia (CBA), also known as Commonwealth Bank or simply CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom. It provides a variety of financial services, including retail, business and institutional banking, funds management, superannuation, insurance, investment and broking services. The Commonwealth Bank is the largest Australian listed company on the Australian Securities Exchange as of July 2024, with brands including Bankwest, Colonial First State Investments, ASB B…
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CUSTOMER BANKING SPECIALIST - MENTONECommonwealth Bank of AustraliaAustralia About This Position The Customer Banking Specialist role at Commonwealth Bank of Australia in Mentone is a part-time, on-site position. As the public face of CommBank, this role involves delivering a seamless banking experience to over 10 million personal and small business customers. Rosters are predetermined, so please ensure availability for Monday-Friday 11am-4pm before applying. Responsibilities Deliver exceptional customer service in person and over the phone Process transactions accurately and efficiently Handle inquiries related to banking products and services Assist with account management, including opening new accounts and providing financial advice where appropriate Support community engagement initiatives as required Who We're Looking For We are seeking a detail-oriented individual with excellent communication skills. The ideal candidate will have experience in retail banking or customer service, along with a strong understanding of financial products and services. Previous experience in a similar role is highly desirable. Working at Commonwealth Bank of Australia At Commonwealth Bank of Australia, we value our employees and provide them with opportunities for growth and development. Our culture emphasizes teamwork, innovation, and customer satisfaction. We offer competitive salaries and benefits, as well as a supportive work environment that encourages personal and professional development. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Ensure you are available for the predetermined roster before applying. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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