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Prepare examples of resolving banking or service issues, explaining products clearly, and handling compliance-sensitive conversations. Ask how Melbourne teams blend digital tools with in-person service after CBA’s reported tech and AI leadership changes.
Strong fit if you want regulated retail banking customer work at Australia’s largest listed company, prefer on-site Melbourne Region work, and like process-heavy, service-first roles over pure sales or pure tech.
As a Customer Banking Specialist at Commonwealth Bank in Melbourne, expect customer-facing banking work: account and product enquiries, guided sales of everyday banking solutions, KYC/identity checks, problem resolution, and handoffs to credit or specialist teams—aligned with CommBank’s retail customer service focus.
No—the listing marks remote as off; expect Melbourne Region, Victoria on-site work.
It is a major Australian bank spanning retail through institutional banking, funds, super, insurance and investments (Wikipedia).
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Website: commbank.com.au
The Commonwealth Bank of Australia (CBA), also known as Commonwealth Bank or simply CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom. It provides a variety of financial services, including retail, business and institutional banking, funds management, superannuation, insurance, investment and broking services. The Commonwealth Bank is the largest Australian listed company on the Australian Securities Exchange as of July 2024, with brands including Bankwest, Colonial First State Investments, ASB B…
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CUSTOMER BANKING SPECIALIST - COURGCommonwealth Bank of AustraliaMelbourne Region, Victoria About This Position The Customer Banking Specialist role at Commonwealth Bank of Australia in Melbourne is a part-time position requiring a commitment to predetermined rosters. The roster involves working Monday through Friday from 9:30 AM to 4 PM, totaling 30 hours per week. Your Responsibilities Deliver exceptional customer service to personal and small business customers of Commonwealth Bank of Australia. Ensure a seamless banking experience for over 10 million customers by providing accurate and efficient assistance. Adhere strictly to predetermined rosters, as rosters are not negotiable. What We're Looking For Strong customer service skills with the ability to handle a variety of banking inquiries. A commitment to delivering high-quality service in a fast-paced environment. Excellent communication and interpersonal skills for interacting with customers. About the Company Commonwealth Bank of Australia, known as CommBank, is one of the leading banks in Australia. The Retail Banking Services (RBS) team plays a crucial role in serving more than 10 million personal and small business customers across the country. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Ensure that you are available for the predetermined roster before applying.
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