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Prep STAR stories on tough customers, multi-channel queue triage, and partnering with sales/ops. Know Unilever as a global CPG (UL), and ask how Auckland growth channels split retail vs pure digital.
Strong fit if you like high-volume support tied to e-commerce growth inside a major brand house. On-site Auckland; thin local culture data—judge fit from the live JD and team interview.
As Customer Assistant & D-Commerce Support (Growth Channels) at Unilever in Auckland, expect queue work on shopper and retailer issues across digital sales paths: order/status checks, growth-channel FAQs, handoffs to brand or logistics, and logging issues so online and marketplace funnels stay clean.
Prioritize CRM/ticketing fluency, clear written customer tone, basic order-management systems, marketplace/D2C channel literacy, and calm escalation under volume. No cert list or costs were provided.
The listing marks remote as no; expect Auckland-based work unless Unilever states hybrid later.
Support for digital and growth sales paths—marketplaces, online retail, or similar—not classic store-floor retail alone.
Unilever is a large listed CPG (UL) with ~148k staff; recent headlines stress food-portfolio deals and big brand campaigns.
Website: unilever.com
Unilever PLC is a British multinational consumer packaged goods company headquartered in London, England. It was founded in 1930 following the merger of Dutch margarine producer Margarine Unie with British soap maker Lever Brothers.
Public cache only — not an employee review.
Customer Assistant & D-Commerce Support (Growth Channels) - Unilever - Auckland, North Island The Opportunity Unilever is seeking a Customer Assistant & D-Commerce Support professional to join the Growth Channels team in Auckland, New Zealand. This role focuses on providing administrative, operational, and executional support for D-Commerce activities. Core Duties Support D-Commerce operations with a focus on growth channels Provide administrative assistance to the Growth Channels team Contribute to the overall success of D-Commerce initiatives and strategies Ensure timely and accurate execution of tasks related to customer support and operational activities Who We're Looking For A proactive individual with a passion for supporting business growth through digital commerce channels Experienced in administrative and operational roles, particularly within the context of e-commerce or D-Commerce Strong organizational skills with an ability to manage multiple tasks efficiently Excellent communication skills, both written and verbal A team player who can collaborate effectively with cross-functional teams Working at Unilever At Unilever, you will be part of a global organization committed to sustainable business practices. We offer a dynamic work environment that values diversity and inclusion. As a Customer Assistant & D-Commerce Support professional, you will have the opportunity to contribute to our mission of making sustainable living commonplace. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately and submit your application as soon as possible.
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