Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare examples of high-volume customer handling, remote focus, and documenting edge cases. Be ready to walk through de-escalation and when you escalate vs. resolve yourself. Ask how this temp CSR II scope differs from CSR I and how success is measured week one.
Best fit if you want temporary remote ops support work for a large government-services employer and can stay precise under call or case volume without on-site presence in Happy Valley.
As a temporary remote CSR II in Operations at Maximus, expect queue-driven citizen or program contacts, case documentation, and handoffs within ops workflows. Days run on ticket or call volume, accuracy checks, and clear escalation when policy or eligibility issues need a specialist.
Prioritize clear written notes, calm phone presence, multi-system navigation, and following government-program scripts. No cert package is listed for this family in the provided data.
Yes. The listing is temporary remote CSR II Operations work tied to Maximus, with Happy Valley / Clackamas County shown as the location context.
Public investor materials frame Maximus, Inc. (MMS) as a government services company; see company info.
No cert family or resources were supplied for this occupation in the data set.
Website: investor.maximus.com
Public cache only — not an employee review.
CSSR II Operations (Temporary, Remote) at Maximus in Happy Valley, Clackamas County About the Role At Maximus, we are seeking a Customer Service Representative II to join our team. This is a temporary, remote position offering full-time employment opportunities. Your Responsibilities Provide customer service for basic and routine inquiries and problems via multiple channels (telephone, email, web chats, or written letters). Handle predominantly routine calls but may require deviation from standard screens, scripts, and procedures. Utilize computerized systems for tracking, information gathering, and troubleshooting. Who We're Looking For We are looking for a detail-oriented individual with excellent communication skills. A background in customer service or related field is preferred but not required. Strong problem-solving abilities and the ability to work independently are essential. Working at Maximus This role offers flexible working conditions, as it is remote-friendly. The position is temporary with potential for extension based on performance and business needs. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required information is provided during the application process.
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