Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare examples of de-escalation, prioritization under volume, and how you document root cause. Be ready to discuss Amazon’s customer-obsessed bar and metrics you have owned.
Strong fit if you like process discipline, written clarity, and high-volume customer or partner CRM work at a large tech operator in India.
A CRM–Edsp day at Amazon centers on customer or partner relationship workflows: queue triage, case notes, system updates, and handoffs so issues reach the right ops or product owners. Expect metrics-driven follow-up, clear written updates, and coordination with support and business teams in India.
Prioritize CRM hygiene, structured problem-solving, stakeholder communication, and comfort with case tools and ticketing. No certification list was supplied for this family.
The listing marks remote as no; expect India-based on-site or hybrid per team policy.
A CRM track tied to an Amazon Edsp product or program—relationship and case work more than pure sales.
See the company overview on Wikipedia.
Website: amazon.it
Amazon.com, Inc. is an American multinational technology company engaged in e-commerce, cloud computing, online advertising, digital streaming, entertainment, and artificial intelligence. Founded in 1994 by Jeff Bezos in Bellevue, Washington, the company started as an online book marketplace that gradually expanded to include virtually all consumer products as well as many other categories, positioned as "The Everything Store".
Public cache only — not an employee review.
CRM - EDSP, Amazon, India Role Overview At Amazon, we are working to be the most customer-centric company on earth. To achieve this, we need exceptionally talented, bright, and self-driven individuals. Amazon is seeking a Channel Relationship Manager for our Last Mile team. As one of the world's most recognizable brand names, Amazon distributes millions of products each year to our loyal customers. Key Responsibilities Manage relationships with key channel partners Drive sales and growth initiatives within assigned channels Analyze market trends and provide insights for strategic decisions Ensure alignment between Amazon's goals and partner objectives Skills & Qualifications Proven experience in channel management or similar role Strong understanding of the Last Mile delivery ecosystem Excellent communication and negotiation skills Aptitude for analyzing market trends and providing strategic insights Ability to work independently with minimal supervision About Amazon Amazon is one of the most recognizable brand names in the world, and we distribute millions of products each year to our loyal customers. We are seeking a Channel Relationship Manager for our Last Mile team. How to Apply To apply, complete your application directly on this page, or you'll be redirected to Amazon's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-17 UTC · getajob.ai