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Website: intellectbooks.com
Intellect Books is an independent academic book publisher based in Bristol, UK. The press was founded in 1984 by Masoud Yazdani, a former professor of digital media at the University of the West of England. The press specializes in books about film, media, and popular culture; it also publishes over 100 academic journals.
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Join intellect as a full-time Crisis Helpline Responder in Malaysia and become a frontline source of compassion for people navigating their most difficult moments. If you are a trained helpline counsellor ready to bring calm, skill, and steadiness to high-stakes calls, this role was made for you. About the Role As a Crisis Helpline Responder at intellect, you will answer telephone calls from individuals in distress — including those experiencing suicidal thoughts, engaging in self-harm, grieving a loss to suicide, or worried loved ones reaching out for guidance. Based in Malaysia, this is a full-time position where your voice and judgement can change the course of someone's day, and sometimes their life. Key Responsibilities Take inbound crisis-support calls and provide immediate, evidence-informed counselling and emotional support. Carry out risk and lethality assessments, paying close attention to suicide-related cases. Apply de-escalation and crisis intervention methods to stabilise callers in the moment. Determine each caller's needs and triage accordingly — arranging emergency medical attention or onward referrals to face-to-face intervention, case management, advocacy, individual therapy, or group services. Document calls thoroughly, capturing key concerns and any referrals made. Help shape crisis management plans that keep callers safe and supported. Use sound, in-the-moment judgement when the path forward is unclear. Handle all personal data in line with the Data Protection Acts 1988, 2003 and 2018 (GDPR). Qualifications One to three years of helpline experience, whether paid or voluntary. Completed training in crisis intervention or suicide prevention. Hands-on experience supporting high-risk clinical situations involving suicide or acute crisis. A Master's degree in Psychology, Counselling, or a related discipline is preferred. The professional insurances required to practise in your country. The emotional resilience to stay composed under pressure and recover quickly after demanding calls. Bonus points for a background in mental health or emergency services, fluency in more than one language, or holding professional indemnity insurance. About intellect intellect is a digital mental healthcare company reimagining how employers care for their people's health and wellbeing. Our team of psychologists, clinicians, and technologists delivers an evidence-based approach that supports anyone, at any stage of their mental…
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