Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare concrete examples of coaching underperformers, balancing empathy with recovery targets, and resolving escalated disputes. Expect scenarios on aging buckets, compliance, and leading an on-site Pretoria collections team.
Best fit if you have supervised collections or credit ops, can work on-site in Pretoria, and prefer process-led recovery leadership over pure sales.
As Credit Operations Supervisor – Collections at Truworths in Pretoria, a typical day centres on arrears queues, coaching collectors, and escalating high-risk accounts. You would check adherence to credit policy, run short performance huddles, partner with credit or store contacts on exceptions, and close with recovery and aging reports for leadership.
Build coaching, KPI ownership (aging, recovery, roll rates), dispute handling, and escalation judgment. Strengthen spreadsheet fluency and on-the-job application of retailer credit policy. No certification resources were supplied for this family.
No. The listing is Pretoria, Tshwane and is not marked remote.
Supervising credit operations with a collections emphasis—team leadership plus arrears recovery.
No. Certification resources were empty for this posting; follow only what Truworths states in the full ad.
Credit Operations Supervisor - Collections (Pretoria)TruworthsPretoria, Tshwane The Opportunity To lead, coach and develop a team of Collections Agents to achieve collections, productivity, quality and compliance targets while ensuring an engaged, high-performing and customer-focused team. Lead the Team. Drive the Results. Core Duties Strong leadership and people management skills Performance coaching and employee development Analytical and problem-solving ability The role involves driving results through effective team management, ensuring all targets are met with a focus on customer satisfaction. This is a full-time position in Pretoria, Tshwane, requiring strong leadership skills to manage and develop a high-performing team. Requirements Proven experience in collections or related field Excellent communication and interpersonal skills Able to work under pressure and meet deadlines Demonstrated ability to motivate and lead teams effectively Strong analytical skills with the ability to solve complex problems Compliance with all company policies and procedures About Truworths Truworths is a leading clothing retailer in South Africa, known for its strong brand presence and commitment to quality. The company offers a wide range of products across multiple brands, serving customers nationwide. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-15 UTC · getajob.ai