Manpower Malta
Contact Centre Team Leader
Join a leading company where your growth is a priority and your impact is recognised.
On behalf of our client, Manpower is seeking a motivated Contact Centre Team Leader to join a well-established organisation that invests in your development and career progression. This is a great opportunity to grow your leadership skills while gaining valuable experience in a fast-paced environment.
Key Responsibilities:
- Lead and support a team of contact centre agents
- Monitor performance and ensure targets are met
- Handle customer escalations professionally
- Provide coaching and ongoing feedback
- Manage schedules and daily operations
- Analyse results and support team improvement
Requirements:
- 2–3 years’ call centre experience
- Team leadership experience is an advantage
- Strong communication and problem-solving skills
- Good knowledge of Microsoft Office
- Ability to work under pressure
Apply today with Manpower and take the next step in your career.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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