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Contact Centre Manager

  • Full Time
  • Anywhere

Communicate Finance

Communicate Finance — Randburg, West Johannesburg

Job Description Lead, coach, and develop a team of contact centre staff to achieve performance targets Drive service excellence, ensuring a consistent, high-quality customer experience Manage daily operations, including workforce planning, scheduling, and productivity Monitor and improve KPIs, service levels, and operational efficiency Handle escalated customer issues and implement long-term servi…

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