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Prepare STAR stories on tough callers, compliance/privacy judgment, and multitasking in a queue. Know credit-union basics (member ownership vs. banks) and why you want member service at SFCU specifically.
Best fit for patient, detail-oriented communicators comfortable with high call volume and financial accuracy in an on-site East Palo Alto / Palo Alto setting (not remote).
A Contact Center Specialist at Stanford Federal Credit Union typically handles inbound member contacts, authenticates callers, resolves account and product issues, and escalates complex cases. Expect queue-driven work, CRM notes, and clear communication under service-level targets.
Prioritize phone etiquette, de-escalation, accurate documentation, basic financial products (checking, savings, cards, loans), and secure identity verification. No certification list was provided for this posting.
No. The listing is on-site in the East Palo Alto / Palo Alto area (remote flag is 0).
Member contact support for a credit union: resolving account questions, guiding products/services, and logging outcomes in systems.
Credit-union basics, common banking products, identity verification, and calm conflict resolution on the phone.
Website: stanfordfederalcreditunion.com
Public cache only — not an employee review.
Stanford Federal Credit Union is hiring a full-time Contact Center Specialist in East Palo Alto, Santa Clara County. Join a member-focused financial institution dedicated to serving the Stanford University community and helping members achieve their financial goals. About the Role As a Contact Center Specialist with Stanford Federal Credit Union, you'll be the primary point of contact for our members seeking financial guidance, account support, and service solutions. Working in our East Palo Alto office, you'll represent our credit union's commitment to member-first service by responding to inquiries via phone, email, and other communication channels with professionalism and care. This full-time position is ideal for someone who thrives in a collaborative environment and finds purpose in helping others navigate their financial needs. Responsibilities Answer member inquiries and resolve account-related questions accurately and promptly Process transactions and update member information in our systems Provide information about credit union products and services Document interactions and maintain detailed call notes Escalate complex issues to appropriate departments or supervisors Support the member experience during high-volume periods Contribute to a positive, collaborative team culture Qualifications Strong verbal and written communication skills Proven customer service experience or equivalent background Ability to multitask and manage time effectively in a fast-paced environment Proficiency with computer systems and willingness to learn new software platforms Excellent listening and problem-solving abilities Professional demeanor and commitment to confidentiality Reliable attendance and dependable work ethic Working at Stanford Federal Credit Union Stanford Federal Credit Union exists to serve the financial needs of Stanford University employees and their families. As a non-profit, member-owned organization, we prioritize member welfare over shareholder profit. Our team members are passionate about fostering a supportive, inclusive workplace where collaboration drives success. If you're compassionate, energetic, and motivated by the opportunity to improve people's financial lives, you'll find alignment with our mission and values. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-07-30 UTC · getajob.ai