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Contact Center Leader

  • Part Time
  • Anywhere

Aramex

Aramex — Melbourne CBD, Melbourne

Job description: Purpose of the Job: To manage contact center team to ensure they are fully capable to achieve ultimate customer satisfaction. Job Responsibilities: Act as a first line of contact for Contact Center Executives issues or and/or concerns related to customers process and escalations. Handle high level complaints and/or VIP customers requests and inquiries and providing personalized in…

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