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Be ready to explain customer service in public or housing settings, how you prioritise safety and maintenance reports, and how you stay calm with residents. Give short examples of multi-site work, accurate logging, and teamwork with estates or facilities colleagues.
Strong fit if you like face-to-face public service, practical estate support, and moving between council sites in Edinburgh—less so if you need fully remote desk work.
As a Concierge and Estates Officer for CITY OF EDINBURGH COUNCIL you would typically support residents and building users on site, handle reception-style enquiries, and help keep council estates safe, tidy and well run—checking common areas, logging issues, liaising with facilities or housing teams, and following local procedures across multiple city locations.
No. The listing is non-remote, with work across multiple city locations for CITY OF EDINBURGH COUNCIL.
On-site customer contact, estate upkeep checks, reporting faults, and coordinating with housing or facilities teams under council procedures.
Multiple locations across the city for CITY OF EDINBURGH COUNCIL in the UK (Edinburgh area), not a single fixed desk-only post.
CITY OF EDINBURGH COUNCIL - UK What This Role Involves The role of Concierge and Estates Officer at the City of Edinburgh Council involves managing high-rise buildings, ensuring residents have a secure, safe, and warm living environment. Responsibilities include overseeing maintenance, addressing resident inquiries, and managing day-to-day operations in multiple locations across the city. Day-to-Day Responsibilities Managing high-rise building maintenance and services. Responding to resident inquiries and concerns promptly and effectively. Overseeing security and safety measures within the buildings. Maintaining a clean, well-organized, and welcoming environment for residents. Coordinating with various departments and external contractors as needed. Skills & Qualifications Candidates should possess excellent customer service skills, strong organizational abilities, and the ability to work effectively in a fast-paced environment. A background in property management or related fields is desirable, but not mandatory. The role requires a full-time commitment with 36-hour weeks available, including day and shift positions. More About CITY OF EDINBURGH COUNCIL The City of Edinburgh Council has declared a Housing Emergency and is committed to ensuring everyone in the city has access to secure, safe, warm housing. The council aims to provide residents with services that enhance their quality of life while fostering a supportive community culture. Apply Today This role offers a competitive salary range of £27,257 - £29,850 per annum and is based in multiple locations across the city. Day and shift positions are available; please indicate your preference on application. The City of Edinburgh Council is dedicated to providing a warm and welcoming environment for all residents. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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