Commercial Service Manager

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through how you ran commercial service quality and fixed underperforming routes.
• Give an example of coaching a tech through a difficult commercial account.
• Explain how you balance SLA commitments with crew capacity.
• Ask how Danvers commercial volume and branch goals are measured.

Fit summary

Strong fit if you like hands-on service leadership in a local Orkin commercial book—customer recovery, team coaching, and day-to-day ops—rather than pure desk management or remote work.

Day in the role

As Commercial Service Manager at Orkin in Danvers, expect a field-and-office mix: planning commercial routes, coaching technicians, checking service quality, handling account issues, and coordinating with local sales and ops so multi-site pest programs stay on schedule and compliant.

Skills to emphasize

Useful focus areas: commercial account management, technician coaching, route and schedule discipline, safety/compliance habits, and clear customer communication. No certification family or cost list was provided for this role.

FAQ from this listing

Is this role remote?

No. The listing is on-site in Danvers, Essex County, Massachusetts.

What does Orkin public news emphasize here?

Recent articles mainly cover Orkin’s bed-bug city rankings, not local branch employment details.

Are salary or cert requirements in the data?

No pay figures or certification resources were supplied for this listing.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
• Formulate, direct, or coordinate marketing activities or policies to promote products or services, working with advertising or promotion managers.
• Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.
• Develop pricing strategies, balancing firm objectives and customer satisfaction.
• Compile lists describing product or service offerings.
• Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
• Consult with product development personnel on product specifications, such as design, color, or packaging.
• Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.

O*NET source

Company facts (cached)

Website: orkin.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Career Opportunity: Commercial Service Manager at Orkin in Danvers, Essex County Position Summary If you excel in sales and are passionate about providing top-notch pest control services, then Orkin is where you belong. As a Service Manager, your role will be to ensure quality service delivery across our network of professionals who have been the industry leader for nearly 125 years. You'll train and develop our team while maintaining high standards of customer satisfaction. Core Duties Ensure all services meet Orkin’s rigorous standards of excellence Train and mentor Service Professionals to enhance their skills and performance Develop and implement strategies to increase service efficiency and profitability Manage customer relationships, addressing concerns and ensuring satisfaction Stay updated with the latest pest control technologies and practices What You Bring A proven track record in sales or a related field Strong leadership and training skills Experienced in customer service and relationship management Familiarity with pest control industry standards and practices Excellent communication and problem-solving abilities About Orkin Orkin, founded over a century ago, is the leading provider of pest control services. Our commitment to excellence has made us a trusted partner for homes and businesses across the country. As a Service Manager, you'll be part of a team dedicated to protecting what matters most. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Let’s work together to make a difference in pest control excellence. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Danvers, Essex County, hybrid, or fully remote?