Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Best fit if you already know commercial CSR workflows and want placement support through a staffing/recruiting firm rather than a pure carrier underwriting desk. Weak fit if you need confirmed remote work or published pay bands—neither is in the listing data.
As a Commercial Lines CSR at Gpac’s client or desk, a typical day centers on servicing commercial insurance accounts: answering broker and insured questions, processing endorsements and renewals, updating policy data, chasing underwriting requirements, and coordinating certificates and binders. You balance inbox and phone volume with accurate documentation and tight turnaround for producers.
Prioritize commercial lines product knowledge (property, GL, auto, package), AMS/policy systems comfort, written and phone service skills, and accuracy under volume. No cert family or cost data is provided in CERTS for this enricher run.
No. The job is marked non-remote and is associated with the Osceola, Arkansas area.
The company name is Gpac, with a primary site at gpacinc.com. gp.com points to Georgia-Pacific; verify the posting source before applying.
No cert family or approved training costs were supplied for this role; ask the recruiter which licenses or carrier appointments the client expects.
Website: gp.com
Public cache only — not an employee review.
Gpac is hiring a Commercial Lines Customer Service Representative to join our team in Osceola, Saint Clair County. If you're organized, client-focused, and energized by supporting businesses through their insurance needs, this full-time position is your next opportunity. About the Role As a Commercial Lines CSR, you'll be the primary point of contact for our commercial insurance clients. Your work ensures policies are managed smoothly, renewals happen on time, and customers receive the service they expect. You'll support our commercial insurance team across day-to-day servicing, documentation, and client communication in a collaborative, fast-paced environment. What You'll Do Respond to client inquiries by phone, email, and written correspondence with accurate, timely information Process policy endorsements, cancellations, renewals, and billing adjustments Maintain detailed records and updated client files with attention to accuracy Coordinate with underwriting, claims, and management on commercial accounts Prepare and review quotes and policy documentation for completeness Follow up on renewals and support retention efforts with proactive outreach Resolve service issues and escalate complex requests appropriately Contribute to team goals in a supportive, detail-oriented culture What We're Looking For Genuine interest in insurance or proven customer service experience Strong written and verbal communication skills Excellent attention to detail and organizational ability Comfort with multitasking and managing competing priorities Proficiency with Microsoft Office and insurance systems (or ability to learn quickly) Professional demeanor and commitment to client satisfaction High school diploma or equivalent About Gpac Gpac is a trusted insurance partner serving commercial clients and businesses throughout the region. We value employee growth, collaborative teamwork, and the relationships we build with our clients. How to Apply Ready to launch your commercial insurance career? Apply through this listing today. We review applications on a rolling basis.
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