Rossum
We’re looking for a Commercial Account Manager to join our Account Management team. Your mission is to build long-term partnerships with our commercial (mid-market) customers and make sure they get the most out of Rossum.
Requirements
- Manage a portfolio of ~100 commercial accounts (primarily mid-market), ensuring retention and satisfaction.
- Lead renewal negotiations and secure long-term customer partnerships.
- Spot and drive upsell and cross-sell opportunities to increase customer value.
- Act as the main point of contact, coordinating with Customer Experience for smooth adoption and issue resolution.
- Deliver regular business reviews, showcasing value realized and future growth opportunities.
- Share actionable insights with Product and Sales to shape improvements.
- Track account health, usage, and expansion pipeline using CRM and data tools.
Benefits
- 5 weeks of vacation plus 5 sick/personal days.
- Extra 2 weeks of paternity leave.
- Personal development, education, and language courses.
- High-end tech (MacBook, keyboard, mouse…).
- Team offsites, regular meetups, and a MultiSport card.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Czechia
The Czech Republic, also known as Czechia and historically known as Bohemia, is a landlocked country in Central Europe. The country is bordered by Austria to the south, Germany to the west, Poland to the northeast, and Slovakia to the southeast. The Czech Republic has a hilly landscape that covers an area of 78,871 square kilometers (30,452 sq mi) with a mostly temperate continental and oceanic climate. The capital and largest city is Prague; other major cities and urban areas include Brno, Ostrava, Plzeň and Liberec.
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