Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready for scenarios on coaching underperforming teammates, balancing service with ops tasks, and keeping Nike standards during busy periods. Prepare examples of conflict resolution, peak-time prioritization, and how you measure team readiness—not only personal sales.
Strong fit if you enjoy hands-on retail leadership for a global sports brand in Auckland and can coach people while owning day-to-day team operations at Manawa Bay.
As Coach – Team Operations at Nike Manawa Bay, Auckland, a typical day centers on guiding store or team ops rhythms: opening/closing readiness, floor coverage, service standards, and coaching associates on product knowledge and pace. You would coordinate breaks and peak traffic, resolve on-floor issues, reinforce Nike brand presentation, and hand off clear notes so the next shift runs smoothly.
Build retail team leadership, shift planning, coaching feedback, merchandising standards, and calm problem-solving under peak demand. No specific certifications are listed for this family.
No. The listing is on-site at Nike Manawa Bay, Auckland (remote flag is 0).
It is a people-and-process coaching role supporting Nike store or team operations—coverage, standards, and associate development—rather than a pure corporate HQ desk job.
See the company overview on Wikipedia and nike.com for brand and product context.
Website: nike.com
Nike, Inc. is an American athletic footwear and apparel corporation headquartered near Beaverton, Oregon. It is the world's largest supplier of athletic shoes and apparel and a major manufacturer of sports equipment, with revenue in excess of US$46 billion in its fiscal year 2022.
Public cache only — not an employee review.
Nike – New Zealand Position Summary The future of Nike is bright, and we are seeking a dynamic Operations Coach to join our team in Manawa Bay, Auckland. As an Operations Coach, you will play a crucial role in providing exceptional service that inspires Nike fans for life. This full-time position requires someone who can deliver top-tier support and contribute to our mission of uniting the world through sport. Day-to-Day Responsibilities Provide outstanding customer service to Nike fans, ensuring their experiences are seamless and memorable. Manage day-to-day operations, including scheduling, coordination, and communication with various departments. Support team members in achieving operational goals and enhancing overall performance. Stay updated on industry trends and best practices to continuously improve service quality. Qualifications A proven track record of delivering exceptional customer service. Strong organizational skills with the ability to manage multiple tasks efficiently. Excellent communication and interpersonal skills, both written and verbal. Experience in a customer-facing role or similar environment is preferred. Why Join Nike At Nike, you will be part of a global community dedicated to making a positive impact on the world through sport. We offer an inspiring work environment where creativity and collaboration thrive. Our benefits include competitive compensation, comprehensive health insurance, flexible working hours, and opportunities for professional growth. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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