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Prep STAR examples on retention, escalations, and multi-stakeholder alignment. Be ready to discuss how you measure client success (adoption, outcomes, expansion risk) for a commerce-related product line. Ask how Bazaarvoice defines Contextual Commerce for this seat and which metrics own the role.
Best fit if you like relationship-led client work, comfort with digital commerce topics, and remote collaboration with an Austin location tag. Company and market data in this package are thin—confirm team structure and success metrics in interviews.
As Client Success Manager, Contextual Commerce at Bazaarvoice, the day is account-health work: review adoption and renewal risk, run client check-ins on goals and blockers, loop in product or support on issues, and translate usage into clear next steps so clients get value from contextual commerce programs. Remote delivery means async notes plus scheduled video calls.
The listing marks remote with Austin as the location reference; confirm any hybrid, office, or travel expectations with the recruiter.
Expect client success work tied to commerce-context offerings: adoption, outcomes, and renewals—not pure outbound sales.
No certification resources or costs were supplied for this listing, so none should be assumed.
Clients Success Manager, Contextual Commerce at Bazaarvoice - Austin, TX (Remote) What This Role Involves In this role as a Client Success Manager for Contextual Commerce, you will support our enterprise clients by driving the success of their business through strategic partnerships and solutions. You will act as a C&C Strategist, focusing on creating impactful, long-lasting professional relationships that enhance customer satisfaction and drive growth. Core Duties Elevate your career by supporting our enterprise clients in leveraging Bazaarvoice's smart shopping experiences to connect with consumers effectively. Create and nurture impactful, long-lasting professional relationships with key stakeholders within the client organizations. Develop and implement strategic plans that align with client goals, ensuring their success through the use of Bazaarvoice’s expansive global network and enterprise technology. Provide expert guidance on best practices for user-generated content and real-time consumer feedback to drive smarter shopping experiences. Analyze data and insights to provide actionable recommendations that enhance customer engagement and loyalty. Who We're Looking For We are seeking a passionate Client Success Manager with experience in building and maintaining strong client relationships. You should have a proven track record of driving business growth through strategic partnerships and solutions. A deep understanding of contextual commerce, user-generated content, and real-time consumer feedback is essential. More About Bazaarvoice About Bazaarvoice: We create smart shopping experiences by connecting thousands of brands and retailers with billions of consumers through our expansive global network, product-passionate community, and enterprise technology. Our solutions enable brands to collect valuable user-generated content at an unprecedented scale, achieving global reach via our extensive retail, social, and search syndication network. Intuitive tools and dashboards make it easy for brands and retailers to gain business insights from real-time consumer feedback. The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers during the discovery and purchase cycle. The result is time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise: closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America,…
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