Intellect
The Enterprise Client Success Manager will ensure the successful delivery, adoption, and long-term impact of our mental health benefits platform across key strategic and large enterprise accounts.
Requirements
- Serve as the primary point of contact for a portfolio of key strategic and large enterprise accounts
- Own end-to-end delivery of the mental health benefits platform across assigned clients
- Develop and execute customised mental health programme strategies aligned to each client’s workforce needs
- Build strong, long-term relationships with senior HR and business stakeholders
- Drive client satisfaction, retention, and expansion opportunities
- Coordinate cross-functional collaboration across Sales, Product, Engineering, Clinical, Marketing, and Delivery teams
- Analyse engagement, utilisation, and outcome data to demonstrate value and inform strategy
- Identify product enhancement opportunities based on client feedback and insights
- Manage renewals conversations and identify upsell/cross-sell opportunities
- Oversee implementation timelines and onboarding processes
- Coordinate webinars, roadshows, campaigns, and engagement initiatives
- Ensure platform configurations, credits, and reporting are accurate
- Track project milestones and manage internal follow-ups
- Ensure service quality standards are maintained across clinical and operational delivery
- Develop tailored engagement strategies based on workforce demographics and needs
- Advise clients on mental health trends, utilisation benchmarks, and best practices
- Provide recommendations to improve adoption, communication, and ROI perception
- Align programme strategy with client organisational goals (e.g., wellbeing, retention, productivity)
- Monitor utilisation rates, credit consumption, engagement metrics, and CSAT/NPS
- Analyse trends and identify risks or growth opportunities
- Develop insights and narratives to demonstrate programme impact
- Use data to inform renewal and expansion discussions
- Translate client feedback into clear product and operational requirements
- Work with Product and Engineering on feature enhancements or fixes
- Partner with Marketing on engagement campaigns and communication materials
- Coordinate with Clinical and Delivery Ops for service quality and provider matters
- Support Sales in enterprise pitches, renewals, and expansion proposals
- Identify recurring pain points and process inefficiencies
- Contribute to internal playbooks, best practices, and reporting frameworks
- Proactively suggest platform improvements to enhance scalability and client value
Benefits
- Generous leave policy
- Christmas week off
- Birthday leave
- Quarterly mental health days
- Flexible work arrangements
- Work-life balance
- Medical coverage
- Performance bonus
- Development budget
- Mental health support
- Socials and communities
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Taiwan
Taiwan, officially the Republic of China (ROC), is a country in East Asia. The main island of Taiwan, also known as Formosa, lies between the East and South China Seas in the northwestern Pacific Ocean, with the People's Republic of China (PRC) to the northwest, Japan to the northeast, and the Philippines to the south. It has an area of 35,808 square kilometers, with mountain ranges dominating the eastern two-thirds and plains in the western third, where its highly urbanized population is concentrated. The combined territories under ROC control consist of 168 islands in total covering 36,193 s
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