Client Success Manager

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Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.

O*NET source

Company facts (cached)

Website: amundi.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Amundi seeks a Client Success Manager in Dublin, Dublin for a full-time position focused on building lasting client partnerships and delivering outstanding support experiences. This Client Success Manager opportunity near Dublin suits professionals ready to strengthen key accounts through proactive engagement and results-driven strategies. What This Role Involves As Client Success Manager at Amundi you will serve as the primary point of contact for a portfolio of clients, guiding them from onboarding through continued growth while ensuring progress toward their goals aligns with service commitments. The position centres on understanding client needs in depth, coordinating internal resources, and measuring success outcomes that foster long-term retention and expansion for Client Success Manager jobs in Dublin. You will operate in a collaborative setting that values clear communication and strategic account oversight without remote, hybrid or work-from-home arrangements. Your Responsibilities Lead client onboarding processes and maintain regular check-ins to track adoption and satisfaction Identify opportunities for further value delivery and support account growth discussions Monitor key performance indicators and prepare insights that highlight success metrics Address concerns promptly by liaising with product, support and other internal teams Develop tailored success plans that reflect each client’s objectives and evolving requirements Document interactions and maintain accurate records within customer relationship systems Contribute feedback loops that refine overall client experience practices Qualifications Proven background in client success, account management or similar relationship-focused roles Excellent communication and interpersonal skills suited to both internal and external stakeholders Ability to analyse client data and translate findings into clear action recommendations Strong organisational capacity for managing multiple accounts and concurrent priorities Familiarity with common customer success methodologies and CRM platforms Problem-solving mindset with a proactive approach to issue resolution Willingness to work full time on site in the Dublin, Dublin location About the Company Amundi is hiring for this role and offers a supportive team environment. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Dublin, Dublin, hybrid, or fully remote?