Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready to walk through how you lead service teams under volume: coaching, quality control, and handling escalations without inventing process you have not used.
Strong fit if you have led or supervised client service in financial services or platforms, stay calm with escalations, and can coach others while still owning outcomes. On-site in Bundall (not remote) suits candidates who want hands-on team leadership rather than pure individual contributor work.
As Client Service Team Leader at HUB24 in Bundall, your day centres on leading a client service team: prioritising enquiries, coaching on quality and turnaround, and escalating complex client issues. Expect stand-ups, queue and SLA checks, 1:1s or huddles, and coordination with product, ops, or adviser-facing teams so clients get clear, consistent answers.
No. The listing is for Bundall, Gold Coast, with remote set to off—plan for an on-site or local presence.
Team performance on service quality and SLAs, coaching, escalation handling, and clear handoffs to related internal teams—not just answering tickets yourself.
Bundall is on Queensland’s Gold Coast. Queensland is northeastern Australia, coastal on the east and large in area; check commute and local hours against HUB24’s site expectations.
HUB24 - Bundall, Gold Coast Role Overview The Client Services Team Leader at HUB24 is responsible for delivering consistent, high-quality client service outcomes by leading, coaching, and developing a team of Client Services Officers. The role plays a critical part in ensuring service excellence across all client contact channels while acting as a subject-matter expert across HUB24 products, processes, and systems. Your Responsibilities Lead, coach, and develop a team of Client Services Officers to deliver exceptional client service outcomes. Ensure service excellence across all client contact channels. Act as a subject-matter expert for HUB24 products, processes, and systems. Drive the continuous improvement of client service delivery practices and procedures. What You Bring A proven track record in leadership roles within customer service environments. Strong coaching and mentoring skills to develop team members. In-depth knowledge of client service processes, systems, and best practices. Excellent communication and interpersonal skills for effective team management. About HUB24 HUB24 is a leading provider of technology solutions designed to empower businesses with seamless financial management. Our mission is to simplify the complexities of business finance, enabling our clients to focus on what they do best—growing their businesses. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately and submit your resume along with any relevant experience or qualifications that demonstrate your suitability for this role. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-07-26 UTC · getajob.ai