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Expect scenarios: angry trader after a failed withdrawal, explaining a delisting or product change, spotting social-engineering attempts, and showing you can stay calm, accurate, and on-policy in Burmese livechat. Prepare concise stories of high-volume support and financial-product care.
Strong fit if you enjoy fast chat support for a global crypto exchange, can serve Burmese-speaking clients remotely, and are comfortable with regulated, high-scrutiny products—not a fit if you want pure trading, engineering, or a fixed office location.
As a Client Service Analyst on Livechat for Burmese speakers at Bybit, your day centers on real-time chat: verifying account issues, explaining exchange features, escalating risk or compliance cases, and documenting tickets so crypto users get accurate, policy-safe answers in Burmese.
Prioritize clear Burmese and English written chat, crypto-exchange basics (spot, derivatives vocabulary at a support level), KYC/AML awareness, de-escalation under time pressure, and accurate ticket notes. No certified training package is specified in the data.
The listing is remote (anywhere in the world), focused on Burmese livechat client service for Bybit.
Bybit is a Dubai-based centralized cryptocurrency exchange (founded 2018); see Wikipedia for a public overview.
Customer support experience, strong Burmese livechat skills, and comfort explaining crypto-exchange basics under compliance constraints.
Website: bybit.com/en
Bybit Fintech Limited, known as Bybit, is a Dubai based centralized cryptocurrency exchange. The platform has faced regulatory warnings in several jurisdictions.
Public cache only — not an employee review.
Burmese Client Service Analyst - Livechat at Bybit | Anywhere in the World The Opportunity Bybit, a leading cryptocurrency exchange and digital financial platform established in 2018, is seeking a dedicated Client Service Analyst to join our global team. As part of our mission to serve over 80 million users across more than 200 countries and regions, you will play a crucial role in ensuring efficient and excellent customer service through live chat and email support. Day-to-Day Responsibilities Assist clients with all inquiries via live chat or email Ensure an efficient and excellent customer service experience for our users Be well-versed in the company's platform/product, including staying updated on general market conditions Diligently manage and follow up on inquiries/complaints of current/prospective clients Possess a strong ability to understand what customers truly need and convert it into constructive feedback for management Ensure frontline operations are well-coordinated and effective Skills & Qualifications Burmese reading and typing proficiency is essential Strong customer service skills with a focus on efficiency and excellence Excellent communication and problem-solving abilities Familiarity with cryptocurrency exchanges and digital financial platforms preferred but not required Ambitious, user-first mindset aligned with Bybit’s core values of listening, caring, and improving Ability to work in a fast-paced environment Working at Bybit At Bybit, we foster a high-performance culture that empowers talent to drive real impact on the global scale. Our team is made up of ambitious builders, problem-solvers, and innovators who are committed to shaping the future of finance through technology, collaboration, and bold execution. We offer 24/7 multilingual customer service support and a strong commitment to innovation. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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