SafeRide Health
Role Overview
Lead the resolution of complex, high-priority client issues, develop a high-performing team, and partner across departments to drive timely resolution of escalations.
What You Will Do
Directly supervise a team, manage workload distribution, conduct quality reviews, and maintain a high standard of escalation management.
Why It Might Be a Fit
Combine strong people leadership, healthcare client experience, and operational problem-solving skills to drive issue resolution and process improvements.
Requirements
- 3–5 years of experience in client escalations, customer operations, account management, client services, or a related client-facing operational role
- Experience supporting Medicaid, Medicare, commercial health plans, or other healthcare payer organizations
- Demonstrated people leadership experience, including coaching, performance management, and team development
- Strong analytical, critical thinking, and problem-solving skills
- Excellent written and verbal communication skills, including experience communicating with external clients and senior stakeholders
- Experience using CRM platforms, case management systems, ticketing systems, or reporting tools
Benefits
- Career growth and development opportunities in a mission-driven organization
- Competitive salary and annual bonus opportunities
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Generous PTO, paid company holidays, and paid parental leave
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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