Client Engagement Manager

About the job

Accelerate your career with PradeepIT

PradeepIT is one of the largest, globally recognized IT Consulting firm to connect India’s deeply vetted talent team to global customer.

Were headquartered in Bengaluru, Silicon Valley of India. PradeepITs customers include SAP Lab, Bosch, Rolls-Royce, Daikin, Daimler and J&J and hundreds of other Fortune 500 companies and fast-growing startups.

With continuous hard work and working remotely by choice, PradeepIT is certified as a Great Place to Work! Trusted by leading brands and fortune 500 companies from around the world, we have achieved:

6+ Years of Experience

580+ Open source technology Consultant

120+ SAP Consultant

40+ Salesforce Consultant

60+ Adobe Consultant

100+ Mobility Consultant

890+ Clients in APAC, EMEA & USA

Our Beliefs

PradeepIT believes in connecting people across the globe and provide them an opportunity work on remotely. Being a people-first organization, PradeepIT constantly strives for individuals who won’t just keep up, but break new ground, work with cutting edge technology and ramp-up their skills with course created by our Vertical Heads, Senior Architect for freely with help of PradeepIT Academy.

Job Overview

The Engagement Manager will be a part of the Fulfillment Team (along with the sourcer) and will be responsible for building and maintaining relationships with the client, fulfillment of all the requirements and growth of their respective accounts. The EM will act as a representative of Client within AEx and vice-versa. The right candidate for this role is expected to be diplomatic and amicable and possess a high level of diligence and effective communication skills. Since, the candidate will engage with Large Scale Enterprises only, necessary professional skills and aptitude are a must.

Primary Responsibilities

• Understand the client’s requirement clearly and work closely with the Acquisition Specialist in identification and alignment on the right skillset/persona of the required Expert.
• Ensure quality and relevance of the profiles sent to the client.
• Ensure smooth flow of engagement between the client and the expert throughout the Onboarding and Execution process.
• Constantly engage with the client and expert to keep a track of progress and feedback from both parties. Ensure quick resolution of disputes if any.
• Complete ownership of revenue realization will lie with the Fulfillment Team.
• Responsibility of growing account size and generating more requirements from the client through Cross Selling and Up Selling.
• Take ownership of receivables from the client and ensure timely payment to the Experts.
• Build and maintain healthy relationships with both Client and the Expert.
• Complete ownership of client satisfaction and happiness.
• Ensuring proactive communication and timely response.

Desired Skills

• Strong communication, relationship building and negotiation skills.
• Good problem solving skills and ability to perform under pressure.
• Experience of 1-3 years in client facing roles is a must.
• Experience of working with Large Scale Enterprise clients is preferred.
• Attention to detail and diligence to keep all the data and information organized.
• Must have a collaborative and easy going approach with teammates.

Originally posted on Himalayas