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Expect scenario questions on busy-hour call failures, codec mismatches, and trunk authentication. Be ready to walk through a recent voice outage: symptoms, isolation steps, rollback plan, and how you validated recovery with stakeholders at Allura Partners’ client sites.
Strong fit if you already support Cisco voice/UC in production and can work on-site or hybrid in Sydney’s Eastern Suburbs for Allura Partners, with clear change discipline and calm incident handling.
As a Cisco Voice Engineer at Allura Partners, a typical day centres on keeping enterprise voice and collaboration services healthy: triage call-quality tickets, change CUCM/Unity/Expressway configs, test dial plans and SIP trunks, and coordinate cutovers with network and desktop teams so users stay connected.
The listing marks remote as no, so expect on-site or local Eastern Suburbs / Sydney-region presence rather than fully remote work.
Core work is typically CUCM and related collaboration gear, SIP trunks, dial plans, and voice quality troubleshooting—not pure data-centre routing alone.
No certification list or costs were provided for this posting; treat Cisco voice experience and live support history as the primary signal unless Allura Partners specifies otherwise.
Cisco Voice Engineer at Allura Partners in Eastern Suburbs, Sydney Region About This Position This is a full-time contract role focusing on Cisco voice and contact center technologies. As a Unified Communications Engineer (UC), you will support and enhance cloud-based telephony platforms, working closely with network, infrastructure, and business teams to deliver an exceptional user experience. Key Responsibilities Support and maintain Cisco voice and contact center solutions Ensure the reliability and performance of unified communications systems Collaborate with cross-functional teams to implement and optimize telephony platforms Diagnose, troubleshoot, and resolve complex technical issues related to Cisco voice infrastructure Participate in system upgrades and migrations for cloud-based telephony environments What We're Looking For Proven experience with Cisco voice and contact center technologies Strong understanding of unified communications architectures and protocols Excellent troubleshooting, problem-solving, and analytical skills Experience in a full-time, on-site role (no remote) A minimum daily rate of $850-$950 Working at Allura Partners Allura Partners offers a dynamic work environment where you can contribute to the success of our clients. As part of our team, you will have opportunities for professional growth and development. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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