Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Strong fit if you already supervise or mentor CHWs and thrive in community, not clinic-only settings. The multi-county Bay Area footprint favors leads who travel, build local relationships, and align outreach with Zócalo’s integrated, high-need care model.
As CHW Team Lead at Zócalo Health, expect to coach community health workers, assign caseloads, and troubleshoot barriers for high-need members across Santa Clara, Santa Cruz, or San Francisco County. Days mix field check-ins, care-team huddles, documentation, and coordinating with primary care and behavioral health to keep community-based support on track.
No—the listing is on-site across Santa Clara, Santa Cruz, or San Francisco County.
Community-based care for high-need populations, with recent funding to scale that model.
The provided certs data has no specific certifications or costs for this posting.
Website: zcalohealth.com
Public cache only — not an employee review.
Zócalo Health seeks a full-time Community Health Worker Team Lead serving Santa Clara, Santa Cruz, and San Francisco counties to build and lead a culturally competent care team dedicated to transforming healthcare access for Latino communities. The Opportunity This leadership role offers the chance to guide and develop a team of community health workers who deliver care where people live—in homes, neighborhoods, and community spaces. You'll manage frontline staff providing patient-centered support, coordinate programs with partner organizations, and ensure every member receives the culturally aligned, accessible care they deserve. This position is ideal for someone passionate about health equity who wants to make a direct impact on underserved communities. Key Responsibilities Supervise and coach a team of Promotoras de Salud (health promoters), conducting regular one-on-one check-ins and performance evaluations Monitor team attendance, performance against program goals, and provide feedback to improve clinical and operational outcomes Develop and maintain quality assurance processes, including documentation standards and performance metrics Facilitate team case conferences to discuss client needs, share best practices, and provide peer support Support staff in patient assessments, care coordination, and appropriate clinical or social service referrals Serve as an on-call resource to troubleshoot issues and escalate complex situations to leadership Contribute to program improvements by gathering member feedback and identifying operational enhancements Collaborate with community partners, healthcare providers, and health plans on care model updates Qualifications Bachelor's degree or equivalent professional experience in social services, public health, or related field 3+ years working in a healthcare setting (ambulatory care, community health, public health, or similar) 2+ years of direct community health worker or health promoter experience 2+ years of supervisory or team lead experience with frontline staff Hands-on experience with patient care coordination, advocacy, and healthcare navigation Understanding of Medicaid and Medicare coverage and eligibility Fluency in English and Spanish (verbal and written) Strong written and verbal communication skills with ability to listen deeply and communicate clearly across roles Demonstrated ability to lead with calm, consistency, and sound judgment in complex or high-pressure situations Proficiency with computer systems and standard office technology Ability to maintain strict confidentiality and follow HIPAA…
Generated for personal interview prep · 2026-07-20 UTC · getajob.ai