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Chat Support Agent – Customer Escalations Callbacks

  • Full Time
  • Anywhere

More Retail Mrpl

More Retail Mrpl — Mumbai, Maharashtra

Key Responsibilities: Customer Chat Management: Respond to customer queries within 1-2 minutes of receiving a chat, ensuring that all communication is clear, grammatically correct, and addresses the customers concerns effectively. Escalation Handling: Identify escalations during chats and promptly raise them to the appropriate internal teams for resolution. Ensure a seamless handoff and follow up …

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Working in Mumbai, India

Mumbai, also known as Bombay, is the capital city of the Indian state of Maharashtra. Mumbai is the financial capital and the most populous city proper of India, with an estimated population of 12.5 million (1.25 crore). Mumbai is the centre of the Mumbai Metropolitan Region, which is among the most populous metropolitan areas in the world with a population of over 23 million. Mumbai lies on the Konkan coast on the west coast of India and has a deep natural harbour. In 2008, Mumbai was named an alpha world city. Mumbai has the highest number of billionaires of any city in Asia.

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