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Be ready to walk through high-volume call scenarios, prioritization when clinics are full, and how you verify visit type, provider, and patient identity. Expect questions on accuracy under time pressure and supporting pediatric families.
Strong fit if you want structured weekday hours in pediatric access/scheduling for a large Columbus children’s hospital system and prefer patient-facing coordination over clinical care delivery.
As a Central Scheduling Representative (Mon–Fri 9:00a–5:30p), you would handle inbound/outbound scheduling for Nationwide Children’s patients and families—booking, rescheduling, and routing appointments across clinics while confirming demographics, insurance basics, and visit prep under hospital scheduling rules.
Useful foundations: multi-line phone etiquette, EHR/scheduling systems, insurance/referral literacy, HIPAA-aware documentation, and calm de-escalation with caregivers. No certification package was provided in CERTS.
Monday–Friday, 9:00a–5:30p, per the listing title.
No; the job is marked non-remote at 3700 Corporate Drive, Columbus, OH.
Recent news highlights outpatient growth (e.g., Grove City), community safety education (Safety City), literacy in visits, and nurse labor activity.
Website: nationwidechildrens.com
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Nationwidechildrens invites qualified candidates to apply for the Central Scheduling Representative (Monday-Friday 9a-5:30pm) full-time position based at 3700 Corporate Drive, Columbus, OH. This role supports smooth daily coordination while working onsite during the stated weekday hours. What This Role Involves The Central Scheduling Representative (Monday-Friday 9a-5:30pm) at Nationwidechildrens focuses on centralizing appointment coordination and related clerical support right at 3700 Corporate Drive, Columbus, OH. Day-to-day work centers on accurate calendar management, clear communication with callers, and reliable data handling so that schedules stay organized and service runs without unnecessary gaps. The full-time schedule of Monday through Friday from 9 a.m. to 5:30 p.m. provides consistent structure while requiring focused attention during business hours. What You'll Do Receive and process inbound scheduling requests by phone and electronic channels, matching needs to available openings. Book, adjust, or cancel appointments while confirming all key details with the appropriate parties. Maintain up-to-date electronic records and calendars to avoid double-bookings or missing information. Relay schedule updates promptly to internal colleagues so everyone stays informed of changes. Handle routine follow-up calls and messages that keep arrangements on track and confirmantions current. Apply basic problem-solving to resolve simple timing conflicts or incomplete request details. Support overall team workflow by completing assigned administrative tasks accurately each day. Who We're Looking For Solid organizational habits and accuracy when entering dates, times, and contact data. Clear spoken and written communication skills suited to phone and email exchanges. Comfort using standard computer software for calendars, forms, and simple databases. Ability to juggle multiple requests calmly and shift priorities as workload fluctuates. Basic prior experience in scheduling, customer support, or office coordination is helpful. Dependability for consistent Monday-Friday 9a-5:30pm onsite attendance at 3700 Corporate Drive, Columbus, OH. High school diploma or equivalent preparation, along with a customer-focused outlook. Why Join Nationwidechildrens Nationwidechildrens is hiring for this role and offers a supportive team environment. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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