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Be ready to walk through case prioritization, confidentiality, and how you close loops with multiple teams. Link examples to accuracy and service standards suited to drug distribution. Ask how the 14-month contract scopes cases, tools, and success metrics for Ireland/UK coverage.
Strong fit if you want contract casework in a large pharmaceutical distributor (Cencora/AmerisourceBergen) and can operate carefully in a non-remote, Ireland/UK-linked setting. Thin public culture/salary data means weigh the contract length and case volume in interview.
As a caseworker on a 14-month contract for AmerisourceBergen/Cencora, expect structured case queues: intake of member or customer issues, documentation in case systems, coordination with pharmacy/distribution stakeholders, and timely resolution within policy. Days mix desk research, follow-ups, and clear written updates rather than field sales.
Yes—AmerisourceBergen rebranded as Cencora in 2023; the listing still uses the former name.
The posting marks remote as no; treat location as Ireland/United Kingdom as listed.
The title states a 14-month contract; confirm start, renewal, and end terms with the employer.
Website: amerisourcebergen.com
Cencora, Inc., formerly known as AmerisourceBergen, is an American drug wholesale and distribution company and a contract research organization, that was formed by the merger of Bergen Brunswig and AmeriSource in 2001. It was renamed to Cencora in 2023. Cencora is one of the largest pharmaceutical companies in the world and distributes generic pharmaceuticals, over-the-counter healthcare products, as well as home healthcare supplies and equipment. The company is headquartered in Conshohocken, Pennsylvania, part of the Philadelphia metropolitan area.
Public cache only — not an employee review.
AmerisourceBergen is hiring a Caseworker on a 14-month contract to support patient and provider services within our pharmaceutical commercialization business. If you are passionate about helping people access the therapies they need, this role places you at the center of healthcare delivery across Ireland and the United Kingdom. About the Role As a Caseworker at AmerisourceBergen, you will manage assigned patient cases and program projects from start to finish, providing telephone-based support to patients, healthcare professionals, and funding organizations. This contract position centers on casework methods and involves a high volume of outbound calls to guide patients through funding, access, and compliance pathways. This is an on-site role based in Ireland, United Kingdom. Key Responsibilities Oversee assigned cases and projects while following established company procedures. Deliver call-centre support covering funding queries, public and private access programs, special access initiatives, and compliance programs. Apply case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, therapy disruption tracking, and adverse event reporting. Coordinate with primary healthcare providers and support market research involving physicians, pharmacists, patients, and allied health professionals. Accurately log every interaction in program-specific databases. Report all adverse events promptly to the designated departments. Attend refresher and specialized product training, and help onboard new caseworkers through shadowing and call monitoring. Share clear handover updates with your manager and team during planned absences, and contribute feedback on protocols and processes. Qualifications Broad training in areas such as business administration, accountancy, sales, marketing, or computer science, typically gained through a two-year associate's degree or an equivalent mix of education and experience. At least one year of customer service experience. Bilingual French and English is an asset. Strong multitasking ability, attention to detail, and problem-solving skills. Experience in the medical or pharmaceutical field is an advantage. Working proficiency with Microsoft Word, Excel, and Outlook. Effective written and verbal communication, organizational skills, and the ability to consistently meet deadlines. About AmerisourceBergen AmerisourceBergen is dedicated to building healthier futures by improving the lives of people and animals everywhere. Our team members are essential to this mission, and we foster an inclusive culture that supports personal growth,…
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