Case Manager (Community Mental Health Department – Central Region)

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through a needs evaluation and how you prioritize referrals under program rules.
• Explain how you balance direct client support with records, reports, and resource use.
• Describe coordinating professional staff and volunteers for consistent service quality.

Fit summary

Strong fit if you enjoy structured community mental health casework in Singapore’s Central Region—client-facing problem-solving plus administrative rigor—without needing remote work (on-site role).

Day in the role

As a Case Manager in Fei Yue Community Services’ Community Mental Health Department (Central Region), a typical day centers on client needs assessments, referrals, and follow-through; coordinating with professional staff and volunteers; keeping case records and reports; and applying program eligibility and benefit rules so support stays appropriate and resources are used well.

Skills to emphasize

Build case documentation, needs evaluation, staff/volunteer coordination, and program quality habits. Free options: Saylor Academy — Business & Management courses (free); Google Project Management — Skillshop / free intro resources (free).

FAQ from this listing

Is this role remote?

No. The listing is based in Singapore (Central Region) with remote set to off-site only.

What does a Case Manager typically do?

Assess needs, handle referrals, support clients, keep records, and help ensure programs meet quality and policy standards.

Which free learning paths match this work?

Saylor Business & Management courses (free) and Google Project Management intro resources (free), linked in the skills roadmap.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
• Direct activities of professional and technical staff members and volunteers.
• Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
• Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
• Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
• Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
• Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
• Recruit, interview, and hire or sign up volunteers and staff.

O*NET source

Role overview (listing rewrite)

CASE MANAGER (COMMUNITY MENTAL HEALTH DEPARTMENT - CENTRAL REGION) Fei Yue Community Services, Singapore About This Position We are seeking a dedicated Case Manager to join our Community Resource, Engagement and Support (CREST) teams in the Central Region of Singapore. As a Case Manager, you will play a crucial role in supporting clients at risk of or diagnosed with mental illness, as well as their caregivers. Your responsibilities include engaging and collaborating with various stakeholders, providing emotional support through home visits, and ensuring seamless service linkages. What You'll Do Engage and collaborate with stakeholders such as healthcare providers, social workers, and community partners to ensure comprehensive care for clients. Conduct regular home visits to assess the mental health conditions of clients and provide emotional support. Develop and maintain detailed case management plans that address the specific needs of each client. Provide guidance and resources to caregivers to enhance their ability to support clients with mental illness. Facilitate access to appropriate services and resources for clients, ensuring they receive necessary care and support. Qualifications A degree in Social Work or a related field is required. Experience working with individuals with mental health issues and their caregivers is preferred. Strong interpersonal and communication skills are essential for effective engagement with clients and stakeholders. Excellent organizational and time management skills to handle multiple cases efficiently. Able to work independently while also collaborating effectively within the team. Working at Fei Yue Community Services At Fei Yue Community Services, we are committed to making a positive impact on the lives of individuals and families affected by mental illness. Our mission is to provide compassionate support and resources that empower our clients to lead fulfilling lives. Join us in this rewarding journey where your contributions can truly make a difference. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Singapore, hybrid, or fully remote?