bunq
As a Cards Experience Guide, you’ll be the first person our user turns to when something goes wrong with a card payment. Whether it’s a declined transaction, a suspicious charge, or a request for a refund, you’ll step in to make things right — quickly and carefully.
You’ll review and issue chargebacks and refunds, making sure every case is handled with accuracy and fairness. Just as important, you’ll keep our user in the loop the whole time — clearly explaining what’s happening, what’s coming next, and if any action is needed from their side.
Take Ownership
By picking up issues quickly, resolving them with the right solution, and keeping them in the loop you will Make Life Easy for our users. You work with the right teams to fix root causes and support payment operations in solving even the most complex problems 🚀
To apply for this job please visit careers.bunq.com.
Working in Sofia, Bulgaria
Sofia is the capital and largest city of Bulgaria. It is situated in the Sofia Valley at the foot of the Vitosha mountain, in the western part of the country. The city is built west of the Iskar river and has many mineral springs, such as the Sofia Central Mineral Baths. It has a humid continental climate.
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