Remote Insurance
This is a remote position.
Job Title: Virtual Assistant – Customer Service Representative (Call-Focused Role)
Location: Remote (Work from Home)
Hours: 40 hours per week | 8-hour shifts between 2:00 PM SAST and 3:00 AM SAST (U.S. business hours)
About the Role:
We are seeking a highly motivated, emotionally intelligent, and professional Virtual Assistant to join our team as a Customer Service Representative (CSR). This position is call-heavy, with an expected call volume of 100–150 calls per day.
This is not a cold-calling role — all calls are service-related. You will be assisting existing customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate will be calm under pressure, an excellent communicator, and skilled at handling occasional irate or frustrated customers with empathy and professionalism.
Key Responsibilities:
-
Handle 100–150 inbound and outbound service calls per day in a timely and professional manner.
-
Provide accurate information, resolve issues, and ensure customer satisfaction on every call.
-
Maintain a positive, empathetic, and professional attitude toward customers at all times.
-
Navigate customer service software and CRM tools efficiently to log details and track interactions.
-
Follow communication scripts and standard operating procedures while applying sound judgment.
-
Escalate complex issues to appropriate departments when necessary.
-
Meet or exceed daily call volume, quality, and customer satisfaction targets.
-
Participate in regular team meetings, training sessions, and performance reviews.
Requirements
-
Proven experience in customer service, call center, or virtual assistant roles (preferably in a U.S.-based support environment).
-
Exceptional verbal communication and listening skills in English.
-
Strong emotional intelligence and ability to de-escalate challenging interactions.
-
Reliable internet connection, loadshedding provisions and a quiet, distraction-free workspace.
-
Proficiency with CRM platforms and call-handling software.
-
Ability to multitask, stay organized, and manage time effectively.
-
High level of professionalism, accountability, and attention to detail
Benefits
-
Competitive pay structure.
-
Remote work flexibility.
-
Supportive and collaborative team environment.
-
Opportunities for growth and skill development.
About the Role:
We are seeking a highly motivated, emotionally intelligent, and professional Virtual Assistant to join our team as a Customer Service Representative (CSR). This position is call-heavy, with an expected call volume of 100–150 calls per day.
This is not a cold-calling role — all calls are service-related. You will be assisting existing customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate will be calm under pressure, an excellent communicator, and skilled at handling occasional irate or frustrated customers with empathy and professionalism.
Key Responsibilities:
-
Handle 100–150 inbound and outbound service calls per day in a timely and professional manner.
-
Provide accurate information, resolve issues, and ensure customer satisfaction on every call.
-
Maintain a positive, empathetic, and professional attitude toward customers at all times.
-
Navigate customer service software and CRM tools efficiently to log details and track interactions.
-
Follow communication scripts and standard operating procedures while applying sound judgment.
-
Escalate complex issues to appropriate departments when necessary.
-
Meet or exceed daily call volume, quality, and customer satisfaction targets.
-
Participate in regular team meetings, training sessions, and performance reviews.
Handle 100–150 inbound and outbound service calls per day in a timely and professional manner.
Provide accurate information, resolve issues, and ensure customer satisfaction on every call.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Navigate customer service software and CRM tools efficiently to log details and track interactions.
Follow communication scripts and standard operating procedures while applying sound judgment.
Escalate complex issues to appropriate departments when necessary.
Meet or exceed daily call volume, quality, and customer satisfaction targets.
Participate in regular team meetings, training sessions, and performance reviews.
Requirements
-
Proven experience in customer service, call center, or virtual assistant roles (preferably in a U.S.-based support environment).
-
Exceptional verbal communication and listening skills in English.
-
Strong emotional intelligence and ability to de-escalate challenging interactions.
-
Reliable internet connection, loadshedding provisions and a quiet, distraction-free workspace.
-
Proficiency with CRM platforms and call-handling software.
-
Ability to multitask, stay organized, and manage time effectively.
-
High level of professionalism, accountability, and attention to detail
Benefits
-
Competitive pay structure.
-
Remote work flexibility.
-
Supportive and collaborative team environment.
-
Opportunities for growth and skill development.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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