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Call Centre Manager

  • Full Time
  • Anywhere

MSX International

MSX International — Pretoria, Tshwane

Job Description 1. Operational Leadership & Service Delivery Lead the day-to-day operations of the Contact Centre, ensuring all service levels, operational targets, and client requirements are consistently achieved. Ensure adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), quality standards, and operational procedures. Monitor real-time operational performance and imp…

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