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Be ready with examples of raising team performance, handling high-volume home-services leads, and partnering with field sales. Ask how Bath Concepts Independent Dealers measures call outcomes and how Stockton operations connect to the wider dealer network.
Strong fit if you enjoy leading frontline teams in a remodeling/dealer environment and can translate call metrics into booked appointments and cleaner handoffs—not a remote role (on-site in Stockton area).
As Call Center Manager for Bath Concepts Independent Dealers in Stockton, you would lead phone and inbound teams that handle remodeling inquiries, schedule consultations, and keep dealers’ customer pipelines moving. Expect coaching agents, monitoring service levels and conversion quality, coordinating with sales/ops on lead handoff, and escalating complex customer issues so quotes and installs stay on track.
Prioritize workforce management, coaching, CRM/dialer fluency, and clear metrics (service level, abandon rate, appointment set quality). No certification list was provided for this posting.
No. The listing is on-site in Stockton, San Joaquin County (not remote).
It is a bath concepts / independent-dealer remodeling business; public domain and trade coverage point to specialty bathroom and kitchen-and-bath dealer ecosystems.
No certification family or paid resources were supplied for this role.
Website: bathconceptsindependentdealers.com
Public cache only — not an employee review.
Bath Concepts Independent Dealers is hiring a full-time Call Center Manager in Stockton, San Joaquin County to lead customer service operations and team performance across our acrylic bath and shower solutions business. In this hands-on leadership role, you'll oversee a customer-facing team while driving quality interactions that support our reputation for craftsmanship and accessibility-focused design. About the Role The Call Center Manager serves as the operational and people leader for our customer service department. You'll manage daily call center activities, supervise customer service representatives, and ensure every interaction reflects Bath Concepts Independent Dealers' commitment to quality and customer care. This position reports directly to management and is essential to maintaining service standards for homeowners, commercial clients, and customers seeking accessibility solutions. What You'll Do Supervise, coach, and develop customer service representatives to meet quality and performance benchmarks Monitor and improve call handling quality, customer satisfaction scores, and first-contact resolution rates Create and manage staff schedules, ensuring adequate coverage during business hours Track key performance indicators including call volume, average handle time, and customer feedback metrics Train new team members on products, systems, and company service standards Handle escalated customer concerns and complex service inquiries Collaborate with sales, product, and operations teams to address customer needs and feedback Prepare reports on call center performance and recommend process improvements What We're Looking For 2+ years of call center or customer service management experience Demonstrated ability to lead, motivate, and develop front-line teams Strong communication and interpersonal skills Experience using call center software, CRM platforms, and performance reporting tools Problem-solving mindset with focus on customer satisfaction Ability to manage competing priorities in a fast-paced environment High school diploma or equivalent (college degree preferred) About Bath Concepts Independent Dealers Bath Concepts Independent Dealers manufactures premium acrylic bath and shower solutions designed for durability, style, and ease of maintenance. We serve homeowners, commercial properties, and customers with specific accessibility requirements, building lasting relationships through product quality and attentive service. Our team-oriented culture values craftsmanship and customer-first thinking. How to Apply Apply directly through this listing to be considered for the Call Center Manager position in…
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