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Prepare examples of leading a shift under pressure, improving speed or quality without cutting standards, and coaching underperformers. Expect scenario questions on complaints, stock shortages, hygiene checks, and balancing labour costs with guest experience in a branded retail cafe.
A solid fit if you enjoy hands-on cafe leadership, high service standards, and on-site retail F&B in Singapore. Less ideal if you want remote work or pure desk-based management without floor ownership.
As Cafe Manager at Marks and Spencer in Singapore, your day typically centers on opening checks, staffing the floor, and keeping food quality and service standards consistent. You brief the team, oversee prep and presentation, handle peak-period flow, resolve customer issues, and track stock, waste, and cash-up so the cafe runs safely and on brand.
Build people leadership, food safety awareness, inventory control, and service recovery. Free options:
No. The listing is for an on-site Cafe Manager position in Singapore.
Day-to-day cafe operations: team leadership, service quality, stock and cash discipline, and brand-consistent guest experience.
Saylor Academy Business & Management courses and Google’s free project-management intro resources are both listed as free starting points for general operations skills.
Cafe Manager at Marks and Spencer (M&S) in Singapore What This Role Involves The role of Cafe Manager at Marks and Spencer is pivotal to driving the business forward. You will be responsible for enhancing customer experience, managing staff, ensuring operational efficiency, and contributing to the overall success of the cafe. What You'll Do Generate sales through strategic marketing and promotional activities Manage a team of baristas and kitchen staff effectively Ensure high standards of food quality and hygiene are maintained Oversee daily operations, including inventory management and budgeting Create a welcoming environment that encourages customer return visits What We're Looking For A proven track record in managing cafe or restaurant environments Strong leadership skills with the ability to motivate and develop team members Excellent communication and interpersonal skills Demonstrated experience in sales and marketing strategies A passion for providing exceptional customer service Knowledge of food safety regulations and industry standards More About Marks and Spencer Marks and Spencer (M&S) is committed to leading the retail industry into a greener, speedier, more inspiring digital era. We are revolutionizing how we work and offering our most exciting opportunities yet. Join us in this dynamic journey as we continue to innovate and strive for excellence. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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