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Prepare concrete examples of leading branch or retail-banking operations: staffing under volume spikes, cash and audit controls, coaching for service and compliance, and calm escalation when systems or customers fail. Be ready to explain how you balance customer experience with risk, documentation, and dual-control habits typical at a large regulated bank.
Strong fit if you already lead day-to-day branch operations and enjoy disciplined process work inside a large bank. Less ideal if you want fully remote work or pure product/tech delivery without customer-facing ops ownership.
As Branch Ops Lead at JPMorgan Chase in Fort Collins, expect a day centered on branch operating rhythm: opening readiness, queue and teller workflow, cash and vault controls, exception handling, and handoffs with bankers and support teams. Much of the work is coordinating people and process so customer traffic, risk checks, and end-of-day close stay on standard bank procedure.
The listing flags remote as 0, so expect on-site branch work in Fort Collins.
It is a major U.S. multinational bank (ticker JPM); see Wikipedia for the company overview.
No certification family or resources were supplied for this posting.
Website: jpmorganchase.com
JPMorgan Chase & Co. is an American multinational banking institution headquartered in New York City and incorporated in Delaware. It is the largest bank in the United States, and the world's largest bank by market capitalization as of 2026. As the largest of the Big Four banks in America, the firm is considered systemically important by the Financial Stability Board. Its size and scale have often led to enhanced regulatory oversight as well as the development of an internal "Fortress Balance Sheet".
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JOB TITLE: Branch Ops Lead - NORTHERN CO COMPANY: JPMorgan Chase LOCATION: Fort Collins, Larimer County EMPLOYMENT TYPE: Full Time REMOTE: no Position Summary At JPMorgan Chase in Fort Collins, Colorado, we are seeking a Branch Operations Lead to join our team. In this role, you will be at the heart of branch operations, working closely with the Branch Manager and other team members to ensure smooth daily operations, customer service excellence, and overall branch performance. Core Duties Manage day-to-day branch operations, including staff scheduling and performance management. Ensure compliance with all regulatory requirements and internal policies. Develop and maintain positive relationships with customers to enhance their experience and satisfaction. Oversee cash handling, reconciliation, and other financial processes. Support the Branch Manager in achieving operational goals and customer service objectives. Qualifications Minimum of 3 years of relevant banking or operations management experience. Strong leadership skills with the ability to motivate and develop team members. Demonstrated ability to manage multiple tasks and prioritize effectively. Excellent communication, problem-solving, and decision-making abilities. About the Company JPMorgan Chase is a leading global financial services firm with operations in Fort Collins. We are committed to creating memorable experiences for our clients and employees by fostering an environment of diversity, inclusion, and excellence. Our mission is to exceed expectations through integrity and innovation. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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