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Prepare examples of clear customer conversations, handling sensitive health-insurance questions, and staying accurate under time pressure. Be ready to walk through how you check policy details, confirm identity, and close a visit with agreed actions.
Strong fit if you enjoy face-to-face member service in an Australian health-fund branch, can explain benefits plainly, and prefer structured, people-facing work over remote roles.
As a Branch Member Consultant at HCF, a typical day centres on in-person member support at a branch: greeting visitors, explaining cover and claims pathways, updating member details, and escalating complex cases. Expect a mix of walk-in conversations, system updates, and follow-through on paperwork so members leave with clear next steps.
No. The listing marks remote as 0, so expect branch-based, in-person work in Australia.
Helping members at the branch with cover questions, claims guidance, account updates, and clear follow-up.
The Hospitals Contribution Fund of Australia (HCF), per the job listing.
Branch Member Consultant at The Hospitals Contribution Fund of Australia in Australia What This Role Involves As a Branch Member Consultant, you will be the face of Australia's largest Not-For-Profit Health Fund. Your role involves guiding our members in making informed healthcare choices with your personal touch and sales expertise. Day-to-Day Responsibilities Assist members in understanding health cover options Provide personalized advice to help members make informed decisions about their health insurance Maintain a positive and professional demeanor at all times Build strong relationships with HCF members Who We're Looking For We are seeking candidates who possess excellent communication skills, a passion for helping others, and a proven track record in sales. A part-time position is available, based at our HCF Modbury Branch. More About The Hospitals Contribution Fund of Australia The Hospitals Contribution Fund of Australia (HCF) is committed to providing quality healthcare solutions to its members. With over 1 million members nationwide, we are dedicated to improving the health and well-being of Australians through our Not-For-Profit Health Fund. How to Apply To apply for this role, complete your application directly on this page. If you encounter any issues or are redirected, please finish submitting your application via Adzuna's platform. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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