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Strong fit if you want remote bilingual healthcare support at a large BPO and can work metrics-driven shifts. Less ideal if you need clinical practice rather than customer service, or dislike high-volume contact work.
As a bilingual remote healthcare customer service representative for Alorica, a typical day centers on multi-channel support for healthcare-related accounts: verifying callers, answering benefits or appointment questions within scripted guidelines, documenting cases in CRM tools, and escalating clinical or compliance issues. Spanish/English switching, privacy-aware handling of sensitive info, and meeting handle-time and quality targets are core.
The listing marks remote work; Sunrise, Broward County is the location label—confirm schedule, equipment, and residency rules with Alorica.
Alorica provides outsourced customer experience and related BPO services; news also notes AI CX and loan-servicing partnerships.
No certification resources were provided for this listing; follow the job post for bilingual, background, or healthcare training requirements.
Website: alorica.com
Founded in 2012, Expert Global Solutions, Inc., based in Plano, Texas, was a privately owned business process outsourcing company. It is a holding company for NCO Group and APAC Customer Services, Inc. (APAC), providers of business process outsourcing services. NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services. EGS has over 100 locations with more than 42,000 employees. EGS was previously owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co.
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Join Alorica as a Bilingual Remote Healthcare Customer Service Representative based in Sunrise, Broward County, and deliver exceptional support to healthcare customers from the comfort of your home. This full-time role is perfect for Spanish-English bilingual professionals passionate about helping others navigate their healthcare needs. What This Role Involves As a remote healthcare customer service representative, you'll be the voice of compassion and clarity for healthcare customers. You'll handle inquiries, resolve concerns, and provide guidance—all in both English and Spanish. This is customer service with purpose, where your communication skills directly improve people's healthcare experiences. What You'll Do Answer and respond to customer inquiries via phone, email, and chat in English and Spanish Resolve healthcare-related questions and concerns with accuracy and empathy Document customer interactions and maintain detailed records in company systems Follow company protocols and healthcare compliance standards Provide clear explanations of healthcare benefits, coverage, and procedures Escalate complex issues to appropriate departments when needed Contribute to a positive customer experience that builds loyalty and trust Qualifications Verified fluency in both English and Spanish (spoken and written) Proven customer service experience, preferably in healthcare or related industries Strong communication and listening skills with the ability to remain patient and professional Ability to work independently in a remote environment with reliable internet and a quiet workspace Familiarity with customer service software and basic computer proficiency Knowledge of or willingness to learn healthcare-related terminology and processes About the Company Alorica is a minority-owned customer experience leader serving major brands globally for over 25 years. We specialize in delivering comprehensive customer solutions that balance cutting-edge technology with authentic human connection. Our company is built on the belief that great customer experience starts with people who genuinely care—and we're looking for more team members who share that commitment. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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