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Prepare bilingual examples of resolving angry callers, juggling tickets for more than one location, and clarifying product or delivery issues without overpromising. Expect scenario questions on prioritization when several stores need help at once.
Best fit if you are fluent in two languages, calm under volume, and comfortable supporting dispersed Sherwin-Williams locations rather than one fixed desk queue.
As a Bilingual Multi-Location Customer Service Specialist at Sherwin-Williams, you would handle customer and store inquiries across several sites, switch languages as needed, track orders and product or account issues, and route problems to the right local team so painters, contractors, and retail partners get consistent answers.
Build bilingual phone and chat skills, multi-site CRM habits, and product literacy for paints and coatings.
No. The listing marks it as non-remote in the United States; confirm exact site coverage with the recruiter.
You typically support customers and teams across several Sherwin-Williams sites, coordinating answers, orders, and escalations rather than serving only one storefront.
Customer service fundamentals from HubSpot Academy (free) and Alison customer service courses (free to learn) match common entry skills for CSR-style work.
Website: sherwinwilliams.com
Sherwin-Williams is an American paints and coatings company based in Cleveland, Ohio. It is primarily engaged in the manufacture, distribution, and sale of paints, coatings, floor coverings, and related products with operations in over 120 countries. It is the largest coatings company in the world by revenue.
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Bilingual Multi-Location Customer Service Specialist (Spanish) - Sherwin-Williams - US Role Overview Customer Service Specialists at Sherwin-Williams work closely with wholesale and retail customers to determine their needs, answer questions about our products, and recommend the right solutions. Responsibilities include promptly resolving customer concerns and ensuring maximum client satisfaction while staying up-to-date with product features. Responsibilities Determine customer needs and provide accurate information on Sherwin-Williams products Resolve customer concerns in a timely manner to ensure high levels of satisfaction Stay informed about new product features and updates Build strong relationships with customers across various locations Qualifications Bilingual (Spanish/English) fluency required Strong communication and interpersonal skills Ability to work in a fast-paced, multi-location environment Excellent problem-solving abilities Previous experience in customer service or sales preferred but not mandatory About the Company Sherwin-Williams is a leading global manufacturer and distributor of paints, coatings, and related products. With a rich history dating back to 1866, we are committed to innovation, quality, and customer satisfaction. How to Apply To apply for this position, complete your application directly on this page. If you encounter any issues or are redirected, please finish submitting your application through the employer's application platform. Your submission will be reviewed by our team of experts. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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