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Prepare examples of bilingual service under time pressure, de-escalating upset customers, and supporting more than one site. Know Sherwin-Williams as a paint-store network selling coatings to pros and DIY. Be ready for scenarios: color/product match questions, stock shortages, and Spanish-speaking contractor needs.
Strong fit if you enjoy in-person retail/service for trade customers, speak Spanish fluently, and can work across Pioneer Square–area branches. Weak fit if you need remote work or avoid multi-store coverage.
As a bilingual multi-location branch customer service specialist (Spanish) at Sherwin-Williams, your day centers on helping painters, contractors, and walk-in customers at area paint stores. You take orders, match products, resolve service issues in English and Spanish, and may cover or support more than one branch. Expect product questions on coatings, stock checks, and keeping counters and counterside service moving during peak contractor hours.
Prioritize bilingual customer service, product familiarity with paints and coatings, POS/order accuracy, and comfort floating between branches. No certification resources were provided for this role family.
No. The listing is on-site for Pioneer Square / King County (remote flag is 0).
The title is bilingual customer service; you will support Spanish-speaking customers across branch locations.
Paints, coatings, and related products for professionals and consumers through its store network.
Website: sherwinwilliams.com
Sherwin-Williams is an American paints and coatings company based in Cleveland, Ohio. It is primarily engaged in the manufacture, distribution, and sale of paints, coatings, floor coverings, and related products with operations in over 120 countries. It is the largest coatings company in the world by revenue.
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Sherwin-Williams is hiring a part-time Bilingual Multi-Location Branch Customer Service Specialist (Spanish) to serve commercial and residential paint customers across several Seattle-area stores, all within a 15-mile radius of the Ballard location at 1436 NW Leary Way, Seattle, WA 98107, in King County. About the Role This part-time position starts at $24.00 per hour and is a great fit for a customer-focused professional who speaks both Spanish and English fluently. You'll rotate across multiple branch locations, providing consistent, knowledgeable service to a diverse customer base — from professional contractors to DIY homeowners. What You'll Do Engage customers in both English and Spanish to understand their paint and coating needs, recommending the right products and finishes for each project Assist commercial accounts and walk-in customers with color selection, product specifications, and order fulfillment Operate tinting and mixing equipment to accurately prepare custom color orders Process sales transactions accurately using point-of-sale systems and maintain proper cash handling procedures Receive, stock, and organize merchandise to keep store shelves fully stocked and displays customer-ready Support store operations at multiple branch locations within the assigned service area Build relationships with repeat commercial customers and follow up to ensure satisfaction What We're Looking For Bilingual fluency in Spanish and English — required for this role Strong customer service instincts with clear, professional communication skills in both languages Ability and willingness to work at multiple store locations within a 15-mile radius in the Seattle/King County area Basic math skills for measuring, mixing ratios, and processing transactions Reliable, punctual, and comfortable in a fast-paced retail environment Prior experience in retail, paint, hardware, or a related customer-facing industry is a plus Must meet minimum age requirements for the role About Sherwin-Williams Sherwin-Williams is one of the largest paint and coatings companies in the world, with thousands of retail locations across the US. The company is known for its deep product expertise, professional-grade quality, and commitment to serving both trade professionals and everyday customers. How to Apply Ready to join a team that takes color seriously? Submit your application through this listing to be considered for this bilingual customer service…
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