Bilingual Customer Service Representative

Our employer partner is currently looking to add a highly motivated and service driven Bilingual (French/English) Customer Service Representative to their growing team!

This is a remote opportunity for someone with customer service experience within HR, Financial or Health Care Services.

Key Responsibilities:

• Handling a high volume of customer inbound

• Answer questions, provide education, and solve HR and financial issues related to the customer’s health care benefits, and retirement plans, leaves of absence, payroll, etc.

• Processing transactions such as health enrollments, tax and direct deposit updates, etc.

• Leveraging your computer navigation skills to navigate a robust set of tools/systems

• Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.

Qualifications:

• A minimum of 2 to 4 years of experience in customer service

• Excellent English and French communication skills

• Good computer and system navigation skills

• Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment

• Must be able to pass a criminal background check

• Prefer to have worked either HR, Financial, or Health Care Industry

• Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows computer, mouse and a headset. You must also have an ethernet cable as working over WIFI is prohibited.

Salary Range : 21 – 22.5 CAD / hour

Due to ongoing demand, our employer partner is continuously hiring for this position. Applications are reviewed on a rolling basis.

We appreciate and thank all applicants interested in this opportunity, however; only selected candidates will be contacted regarding next steps.

Originally posted on Himalayas