ASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company — Madison, Dane County
Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports fi…
To apply for this job please visit www.adzuna.com.
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