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Be ready to walk through a benefits escalation, how you confirm plan details before advising, and how you balance empathy with accurate documentation. Expect scenarios on enrollment deadlines, COBRA/leave handoffs, and when to escalate to specialists.
Strong fit if you enjoy customer advocacy in benefits operations for a remote-friendly payroll/HR software company and can explain complex benefits clearly to non-experts.
As a Benefits Care Advocate at Gusto, you would help customers navigate benefits questions tied to Gusto’s payroll and HR platform—clarifying coverage options, resolving enrollment or claims handoffs, and coordinating with carriers or internal specialists so small-business teams get accurate, timely answers.
Useful strengths: benefits literacy (medical, dental, vision, leave), clear written and phone support, CRM/ticketing habits, and comfort explaining compliance-sensitive topics without giving legal advice. No certification list was provided for this role.
The listing is remote-friendly with location listed as Anywhere in the World.
Gusto develops payroll, benefits, and HR management software for U.S. businesses.
Prior benefits administration or member/customer support experience is the clearest match for a Benefits Care Advocate.
Website: gusto.com
Gusto, Inc. is a company that develops payroll, benefits, and human resource management software for businesses based in the United States.
Public cache only — not an employee review.
Benefits Care Advocate, Phoenix About This Position This role is ideal for individuals who thrive in dynamic teams and are passionate about making a significant impact through their proactive and solution-oriented mindset. As a Benefits Care Advocate at Gusto, Inc., you will be responsible for driving authentic interactions with small business owners via phone, email, and chat. You will handle some of the most complex benefit questions and find resolutions that meet the needs of our customers. Core Duties Provide exceptional customer service through various communication channels (phone, email, chat) Resolve complex benefit inquiries from small business owners Actively engage with AI tools relevant to your role and grow your fluency as the technology evolves Demonstrate a proactive and solution-oriented mindset in all interactions Requirements Full-time employment Remote work option available Passion for small business support and growth Ability to handle complex benefit questions with a customer-centric approach Aptitude for proactive problem-solving and continuous improvement About Gusto, Inc. Gusto is on a mission to grow the small business economy by handling the hard stuff—payroll, health insurance, 401(k)s, and HR. We support more than 500,000 small businesses nationwide with teams in Denver, San Francisco, and New York. Our workplace reflects the people we serve, and all full-time employees receive competitive base pay, benefits, and equity (RSUs) to share in our success. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Our commitment to diversity, equity, and inclusion is reflected in every aspect of Gusto, and we encourage all qualified candidates to apply. At Gusto, we believe that AI is a fundamental part of how work gets done. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
Generated for personal interview prep · 2026-08-21 UTC · getajob.ai