TTEC Digital
The Support Engineer is a core delivery role within our AWS Managed Services organization, responsible for ensuring the stability, availability, and performance of client contact center platforms built on Amazon Connect and supporting AWS services.
Requirements
- Experience supporting AWS-based applications or infrastructure in a production environment.
- Hands-on development experience with AWS Lambda, including authoring, deploying, and troubleshooting functions in production.
- Working proficiency in Node.js, Python, and TypeScript for building serverless functions, integrations, and automation scripts.
- Experience working within incident management and ticketing systems (e.g., ServiceNow).
- Strong troubleshooting and analytical skills.
- Ability to communicate technical issues clearly to both technical and non-technical audiences.
- Comfort working in a 24×7 operational support model, including on-call rotations.
- AWS Certification (Cloud Practitioner, Associate, or higher).
- Experience supporting contact center technologies or customer experience platforms.
- Familiarity with ITIL-aligned service management practices.
- Experience working in a Managed Services or MSP environment.
- Exposure to regulated or compliance-driven environments (e.g., SOC, FedRAMP, healthcare, financial services).
Benefits
- Competitive salary
- Benefits
- Opportunities for professional growth and development
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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