Citigroup
Citigroup — Chennai, Tamil Nadu
Chat Operations Manager is responsible for leading and optimizing the performance of customer service team focused on chat interactions. This role drives the achievement of key digital customer service indicators (KPIs), ensures efficient handling of chat volumes, and maintains a consistently high-quality customer experience across all chat channels. The manager will lead, develop, and mentor thei…
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Working in Chennai, India
Chennai, also known as Madras, is the capital and largest city of Tamil Nadu, the southernmost state of India. It is located on the Coromandel Coast of the Bay of Bengal. As per the 2011 Indian census, Chennai is the sixth-most-populous city in India and forms the fourth-most-populous urban agglomeration. The city is coterminous with Chennai district, which together with the adjoining suburbs constitutes the Chennai Metropolitan Area, one of the largest metropolitan areas of India. It is administered by the Greater Chennai Corporation, which was incorporated in 1688, and is the second oldest m
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