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Be ready to role-play a service scheduling call, explain how you’d handle a no-show or upset caller, and show how you track follow-ups. Ask how the BDC splits inbound vs. outbound, which CRM they use, and how success is measured (appointments set, show rate, CSI).
A solid match if you like high-volume customer contact, stay organized under interruptions, and want dealership service ops experience in a non-remote role in Chatom. Less ideal if you want wrench work, full remote, or a pure sales-floor path.
As Automotive Service BDC at Walt Massey Chevrolet Chatom, your day centers on the service department’s phone and digital pipeline: answering and placing calls, booking maintenance and repair visits, confirming appointments, and following up after service. You’ll coordinate with advisors and the shop on openings, keep CRM notes clean, and keep customers informed on status and next steps—without performing the mechanical work yourself.
Prioritize clear phone presence, CRM accuracy, multi-tasking under call volume, and basic product knowledge of Chevrolet service needs (oil, tires, recalls, maintenance menus). No certification path or cost data was provided for this listing.
No. The listing is on-site in Chatom, Washington County, Alabama (remote flag is 0).
Business Development Center support for the service department—calls, scheduling, confirmations, and follow-up with service customers for Walt Massey Chevrolet Chatom.
No certification family or resource list was supplied for this posting; confirm any store-specific training with the employer.
Website: waltmasseychevroletchatom.com
Public cache only — not an employee review.
Walt Massey Chevrolet Chatom is hiring a full-time Automotive Service BDC Representative in Chatom, Washington County. Join our family-owned automotive group and help customers find the vehicle maintenance and repair services they need while driving growth in our expanding Service Business Development Center. About the Role The Service BDC plays a crucial role in Walt Massey Chevrolet Chatom's service department. As an Automotive Service BDC Representative, you'll handle inbound customer inquiries, schedule service appointments, and build relationships that encourage repeat business. This is a customer-facing position in a fast-paced dealership environment where your communication and organizational skills make a real difference. What You'll Do Answer inbound service calls and emails from customers requesting appointments and information Listen to customer needs and recommend appropriate maintenance and repair services Schedule and confirm service appointments using dealership systems Follow up with customers to drive retention and encourage future service visits Maintain accurate customer records and coordinate with the service team Support service sales initiatives and vehicle care program offerings What We're Looking For Genuine enthusiasm for helping customers and solving their problems Strong phone and written communication abilities Ability to juggle multiple tasks in a fast-moving environment Excellent organizational and attention-to-detail skills Positive attitude and reliable work ethic Customer service experience preferred; automotive background is a bonus About Walt Massey Chevrolet Chatom Walt Massey Automotive Group is a family-owned dealership dedicated to serving our community with quality vehicles and exceptional service. We're expanding our team and looking for energetic professionals ready to grow with us. How to Apply Interested in joining the team? Submit your application through this job listing.
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