Freedom Motors USA
The BDC Manager is a remote leadership role responsible for building, coaching, and managing a team of BDC members who handle inbound and outbound communication for Freedom Motors USA. This role drives appointment-set rates for virtual video demos, ensuring every customer receives a compassionate, knowledgeable, and consultative experience.
Requirements
- 3+ years of experience in an automotive BDC environment with at least 1 year in a supervisory or management role.
- Demonstrated ability to lead and motivate a fully remote team to consistent KPI attainment.
- Proficiency with automotive or mobility-focused CRM platforms (e.g., VinSolutions, DealerSocket, or equivalent).
- Exceptional communication skills with a warm, patient, and consultative style suited for medically sensitive customer conversations.
- Experience scheduling and managing virtual appointments or video-based demos/consultations.
- Reliable high-speed internet and a professional, distraction-free remote workspace.
- Experience in automotive, adaptive equipment, home health, medical device, or disability services sales is highly preferred.
- Familiarity with wheelchair-accessible vehicle conversions is a significant advantage.
- Experience with virtual demo delivery via Zoom, Teams, or FaceTime in a sales or customer experience context.
Benefits
- 401k Matching
- Generous Paid Time Off
- Relocation Assistance
- Tuition Reimbursement
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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