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Strong fit if you like high-volume retail service counters, steady customer contact, and coordinating techs at a Walmart Auto Care Center—not a quiet desk job. Prior service-writer, advisor, or parts-counter experience helps; training and pace will still be retail-driven.
As an Auto Care Center Service Writer at Walmart in Frisco, you greet customers, capture vehicle concerns, write repair orders, explain recommended services and pricing, schedule bay work, and hand off jobs to technicians. You update order status, process payments, and keep the counter and lot moving during peak retail hours while following Walmart Auto Care Center processes and safety rules.
Build customer service, clear written estimates, basic automotive service knowledge (tires, oil, batteries, brakes), POS/order systems, and calm upselling without overpromising. No cert list was provided for this posting.
No. The listing is on-site in Frisco, Collin County (remote flag is off).
Front-of-house auto service: greet customers, write and track work orders, explain services, and coordinate with technicians under Walmart store processes.
Walmart was founded in 1962, is headquartered in Bentonville, Arkansas, trades as WMT, and employs roughly 2.3 million people worldwide.
Website: walmart.com
Walmart Inc. is an American multinational omnichannel retail corporation that operates a chain of hypermarkets, discount department stores, grocery stores, pharmacies, and gas stations in the United States and 19 other countries. It is headquartered in Bentonville, Arkansas. The company was founded in 1962 by brothers Sam Walton and James "Bud" Walton in nearby Rogers, Arkansas. It also owns and operates Sam's Club retail warehouses.
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Auto Care Center Service Writer at Walmart in Frisco, Collin County Role Overview The Auto Care Center Service Writer is a full-time position with Walmart. This role involves managing and processing customer service requests, ensuring accurate and timely communication between customers and the repair team. The Service Writer will also be responsible for maintaining detailed records of services performed and billing information. Day-to-Day Responsibilities Communicate effectively with customers to understand their needs and provide solutions Process customer service requests, ensuring accurate and timely communication between customers and the repair team Maintain detailed records of services performed, parts used, and billing information Ensure compliance with all company policies and procedures Support the overall operations of the Auto Care Center to ensure a smooth customer experience Requirements High school diploma or equivalent required; some college preferred Excellent communication skills, both written and verbal Strong organizational and time management skills Ability to handle multiple tasks in a fast-paced environment Proficiency with Microsoft Office Suite and other related software Experience in the automotive industry or customer service preferred but not required Why Join Walmart Joining Walmart means being part of a company that values its employees and offers competitive compensation. The hourly wage for this position ranges from $14.50 to $27.50 per hour, with additional performance incentives available on an annual or quarterly basis. Additional compensation in the form of premiums may be paid in specific circumstances based on schedule or facility requirements. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Don't miss out on this opportunity to join a leading retailer that values its employees and provides excellent benefits and growth opportunities.
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