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Website: dragos.com
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Defend the systems behind modern life — Dragos is hiring an Associate Principal Resident Engineer (Hybrid) in Houston, TX to keep critical industrial infrastructure secure where it matters most. About the Role As an Associate Principal Resident Engineer at Dragos, you'll be embedded with a key customer in Houston, acting as the onsite technical authority for the Dragos Platform. This full-time, hybrid position places you directly inside industrial environments, where you'll lead planning, deployment, tuning, and continuous optimization to deliver dependable security coverage across ICS/OT systems. You'll be the customer's go-to partner for rollout, troubleshooting, and long-term platform adoption, helping them harden and sustain the protection of essential infrastructure. Key Responsibilities Work alongside Dragos Sales and Solution Architect teams to map customer use cases, success metrics, and platform objectives. Advise client teams on network design, sensor placement, and integrations, then plan and execute complete deployments, upgrades, patches, and configuration updates. Tune, monitor, and refine the Dragos Platform to hit agreed goals and maintain uninterrupted availability. Create content, establish core workflows, and deliver break/fix support, owning escalations when they arise. Lead knowledge transfer, training sessions, and new-feature walkthroughs for stakeholders, while keeping processes well documented. Sustain client relationships by gathering feature feedback, sharing roadmap updates, and spotting opportunities for additional Dragos products and services. Partner with internal teams such as Intel and Threat Hunting to drive complete, high-value customer outcomes. Qualifications Residence within reasonable commuting range of Houston, TX, and readiness for a hybrid schedule with regular onsite work at customer sites. 5+ years of hands-on ICS/OT cybersecurity experience. Strong networking foundation, including IP networks, the OSI and Purdue models, and ICS protocols. Proficiency with Linux command line, Docker, scripting (Python, shell, and similar), SIEMs, and the ELK stack. Familiarity with both on-premise and cloud enterprise software, plus the ability to juggle multiple projects and stakeholders. A customer-first mindset backed by excellent interpersonal and communication skills. Willingness to travel up to 25%. About Dragos Dragos is the recognized leader in ICS/OT cybersecurity, on a mission to safeguard the industrial organizations that supply clean water, reliable power, and safe working environments. With…
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