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Prepare stories on client onboarding, retention risk, and clear status updates across teams. Expect questions on prioritization when several accounts need attention the same day. Ask how Bazaarvoice splits associate versus senior CSM ownership in Austin.
Strong fit if you like structured account care, written follow-up, and learning a client-success workflow in an Austin, non-remote Associate Client Success Manager seat at Bazaarvoice.
As an Associate Client Success Manager at Bazaarvoice in Austin, your day typically covers account check-ins, answering client questions, logging health notes, and looping in product or support when issues need escalation. You will prepare renewals or QBR inputs for senior CSMs, keep CRM records current, and close the loop on action items so clients see steady follow-through.
No. The listing is for Austin with remote set to off, so plan on local, in-office or hybrid expectations as the employer defines them.
It usually means day-to-day account support and escalation under senior guidance while you build product and process fluency.
Austin is Texas’s capital and a large metro; the role is tied to that city rather than a fully remote setup.
Associate Client Success Manager at Bazaarvoice in Austin, TX - Full Time, No Remote About This Position Bazaarvoice is seeking an Associate Client Success Manager to join our team! At Bazaarvoice, we create smart shopping experiences by connecting thousands of brands and retailers with billions of consumers through our expansive global network, product-passionate community, and enterprise technology. Our solutions enable brands to collect valuable user-generated content at scale, leveraging our extensive retail, social, and search syndication network. This content provides real-time consumer feedback for business insights, driving smarter shopping experiences. Core Duties Collaborate with clients to understand their needs and goals Develop and implement client success strategies Ensure high client satisfaction and retention rates Provide regular updates on project progress and outcomes Identify opportunities for upselling and cross-selling Bazaarvoice solutions What We're Looking For 1-3 years of experience in client success, account management, or a related field Strong communication and interpersonal skills Ability to build and maintain strong relationships with clients Experience with CRM software and data analysis tools Excellent organizational and time-management skills Bachelor's degree in business, marketing, or a related field More About Bazaarvoice About Bazaarvoice: Founded in 2005, we are headquartered in Austin, Texas with offices across North America, Europe, Asia, and Australia. We connect brands and retailers with consumers through our global network, enabling smarter shopping experiences. Our solutions help brands collect user-generated content at scale, providing valuable insights for business growth. The problem we solve: Brands and retailers struggle to make real connections with consumers in the moments that matter most during the discovery and purchase cycle. This leads to wasted time and money on content that doesn't attract new consumers or earn their loyalty. Our brand promise: Closing the gap between brands and consumers by providing smart shopping experiences through our innovative solutions. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately for a smooth process.
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