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Prepare examples of leading a shift under pressure, handling a difficult guest, fixing a stock or labour shortfall, and coaching a team member. Be ready to discuss how you balance speed, food safety, and brand experience in a busy CBD dessert venue.
A solid match if you enjoy hands-on retail leadership, peak-hour energy, and developing teams. Less ideal if you prefer pure desk ops or fully remote work—this listing is on-site in Perth CBD.
As Assistant Venue Manager at Yo-Chi - Embrace the Chi in Perth CBD, you would typically support daily store operations: opening and closing, floor and queue flow, stock and cleanliness standards, and coaching frontline staff. Expect hands-on service peaks, shift leadership when the venue manager is off-floor, cash and roster checks, and quick problem-solving for guest issues so service stays consistent with brand standards.
Focus on people leadership, rostering, inventory discipline, and guest recovery. Free upskilling options:
No. The listing is for Perth CBD (remote flag is off), so expect on-site venue work.
Supporting the venue manager with shifts, standards, stock, and team coaching so the store runs smoothly through service peaks.
The listed resources—Saylor Business & Management and Google Project Management intro materials—are free; use them to strengthen operations fundamentals, not as mandatory paid credentials.
Assistant Venue Manager at Yo-Chi - Embrace the Chi in Perth CBD, Perth What This Role Involves The Assistant Venue Manager role at Yo-Chi is all about stepping into a dynamic and community-driven environment where you'll work closely with an exceptional team. You'll be responsible for ensuring smooth operations, maintaining high standards of customer service, and contributing to the overall success of our venues. This position offers opportunities to grow your leadership skills while making a positive impact on our customers' experiences. Core Duties Oversee daily operations, including staff management and shift scheduling Ensure all venue standards are met in terms of cleanliness, presentation, and customer service Support the venue manager with administrative tasks and event planning Handle customer inquiries and complaints to maintain high levels of satisfaction Assist in training and mentoring new staff members Requirements Previous experience in a management or supervisory role preferred A strong understanding of customer service principles Excellent communication and interpersonal skills Ability to work flexible hours, including evenings and weekends Basic knowledge of food safety and hygiene practices More About Yo-Chi - Embrace the Chi Since 2012, Yo-Chi has been a community-driven hot spot in Perth CBD, Perth. We're all about bringing together seriously good frozen yogurt and even better energy in spaces where everyone feels welcome, happy, and inspired. Our mission is to create vibrant environments that foster connection and positivity. With over 70 locations nationwide and international expansion, we continue to grow while maintaining our core values of inclusivity and excellence. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us at Yo-Chi - Embrace the Chi and help us continue to make a positive impact in our community!
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